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TERMS & CONDITIONS
SOUTHWEST® RAPID REWARDS® PROGRAM INFORMATION
The Southwest Rapid Rewards® Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for a particular Southwest® flight is set by Southwest and will vary depending on destination, time, day of travel, demand, fare type, point redemption rate, and other factors, and are subject to change at any time until the booking is confirmed. Rapid Rewards points can only be transferred to the primary Cardmember’s Rapid Rewards account. All Rapid Rewards rules and regulations apply, please visit Southwest.com/rrterms. Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points and awards.
POINT EXPIRATION, BLACKOUT DATES, AND SEAT RESTRICTIONS
Points don’t expire: The points transferred to your Rapid Rewards® account won’t expire as long as your card is open or you have flight-earning or partner-earning activity at least once every 24 months. If your card account is closed, the points in your Rapid Rewards account will expire if there isn’t flight-earning or Southwest Airlines partner-earning activity at least once every 24 months. No blackout dates and unlimited reward seats apply to flights booked with points.
EARNING POINTS
See your Card Rewards Program Agreement for more details.
BAGS FLY FREE
First and second checked bags. Weight and size limits apply.
NO CHANGE FEE
Fare differences may apply.
TIER QUALIFYING POINTS
Tier qualifying points (TQP) are earned from revenue flights booked through Southwest Airlines® or when you, or an authorized user, use the Rapid Rewards® Priority or Premier Credit Card from Chase to make purchases of products and services, minus returns or refunds. (You’ll earn 1,500 for each $10,000 in purchases up to $100,000 in purchases annually which equal 15,000 TQP. “Annually” means the year beginning with your account open date through the first December statement date of that same year, and each 12 billing cycles starting after your December statement date through the following December statement date.) Tier qualifying points earned during a billing cycle on a Southwest Airlines Rapid Rewards® Priority or Premier Credit Card from Chase are not available for qualification for benefits such as A-List and A-List Preferred status until they are posted to your Rapid Rewards® account. The following will not count toward qualification for A-List status: Rapid Rewards reward flights; Rapid Rewards Companion Pass travel; Rapid Rewards partner points except for tier qualifying points earned on the Southwest Airlines Rapid Rewards Priority or Premier Credit Cards from Chase; bonus Rapid Rewards points, unless specifically designated as such; non-revenue travel, unless specifically designated as eligible; stops at intermediate cities on connecting or through flights; and charter flights.
FREE SAME-DAY STANDBY
Free same-day standby is not available at Southwest kiosks. Please see a Customer Service Agent at the airport for this benefit. New flight must depart within two hours of original scheduled departure, between the same city pairs, and on the original date of travel. On flights outside of the two hour free same-day standby window, A-List and A-List Preferred Members will receive priority standby and will be required to pay the difference in fare if a seat becomes available. Free same-day standby and priority standby will not be provided for non-A-List or non-A-List Preferred Members in the same reservation.
COMPANION PASS
Companion Pass qualifying points are earned from your revenue flights booked through Southwest®, your points earned by making purchases with a Southwest Rapid Rewards® Credit Card, and your base points earned from Rapid Rewards partners. Purchased points, points transferred between members, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding bonus points earned on Southwest Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass. Points earned during a billing cycle on a Southwest Airlines Rapid Rewards Credit Card from Chase are not available for redemption or qualification for Companion Pass status until they are posted on your billing statement and posted to your Rapid Rewards Account. Only points posted on your billing statements and posted to your Rapid Rewards account during the same calendar year are available for qualification for Companion Pass status. For example, if you make a purchase after your December billing statement cycle date, the points on those purchases will not count toward Companion Pass status in the year the purchase was made; they will appear on your January billing statement and post to your Rapid Rewards Account in January. No points or Companion Pass qualifying points will be awarded for flights taken by the Companion using the Companion Pass.
TRAVEL AND PURCHASE PROTECTION
These benefits are available when you use your card. Restrictions, limitations and exclusions apply. Most benefits are underwritten by unaffiliated insurance companies who are solely responsible for the administration and claims. There are specific time limits and documentation requirements. Please refer to your Guide to Benefits for a full explanation of coverages, or call the number on the back of your card for assistance.
CUSTOMER TESTIMONIALS
These statements are excerpts from real customers of JPMorgan Chase Bank, N.A. or one of its affiliates (“us” or “we”) about their experiences with us. Some edits may have been made for privacy, space, or other similar reasons. These opinions, findings, or experiences may not be representative of what all customers may achieve. We are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. Customers were not compensated for these testimonials.
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