By email
We will respond within 4 hours.
How do I access my secure messages?
To see your secure messages, just sign in to chase.com. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
By telephone
Inside the U.S. 1-800-792-0001
Outside the U.S. 1-302-594-8200
For all other inquiries about your credit card account, please call the phone number listed on your credit card statement or on the back of your credit card.
By mail
Chase Card Services
P.O. Box 15298
Wilmington, DE 19850
NOTE: The mailing address is for correspondence only. Payments should be mailed to the payment mailing address.
Dispute a charge
Cardmembers: Please log in to dispute a charge online or use any one of the above contact methods.
There are certain transactions you cannot dispute online, such as payments, adjustments, bank fees, and transactions already in dispute.
Contact Southwest Airlines®
If you have questions about Southwest flights or your Rapid Rewards® account, call 1-800-I-FLY-SWA.