email icon
By email

We will respond within 4 hours.

NOTE: If you see an email or an online screen
that you believe is fraudulent, learn how to
opens in a new windowrecognize and report it.

phone icon
By telephone

Inside the U.S.
1-800-792-0001

Outside the U.S.
1-302-594-8200

For all other inquiries about your credit card
account, please call the phone number listed
on your credit card statement or on the
back of your credit card.

mailbox icon
By mail

Chase Card Services
P.O. Box 15298
Wilmington, DE 19850

NOTE: The mailing address is for correspondence
only. Payments should be mailed to the payment mailing address.

Dispute a charge

Cardmembers: Please log in to dispute a charge
online or use any one of the above contact methods.
There are certain transactions you cannot dispute
online, such as payments, adjustments, bank fees,
and transactions already in dispute.

Contact Southwest Airlines®

If you have questions about Southwest flights or your
Rapid Rewards® account, call 1-800-I-FLY-SWA.