We will respond within 4 hours.
NOTE: If you see an email or an online screen that you believe is fraudulent, learn how to recognize and report it.
Inside the U.S. 1-800-792-00011-800-792-0001
Outside the U.S. 1-302-594-82001-302-594-8200
For all other inquiries about your credit card account, please call the phone number listed on your credit card statement or on the back of your credit card.
Chase Card Services
P.O. Box 15298
Wilmington, DE 19850
NOTE: The mailing address is for correspondence only. Payments should be mailed to the payment mailing address.
Cardmembers: Please log in to dispute a charge online or use any one of the above contact methods. There are certain transactions you cannot dispute online, such as payments, adjustments, bank fees, and transactions already in dispute.
If you have questions about Southwest flights or your Rapid Rewards® account, call 1-800-I-FLY-SWA1-800-I-FLY-SWA.
SOUTHWEST AIRLINES RAPID REWARDS® PROGRAM INFORMATION
The Southwest Airlines Rapid Rewards® Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for any particular Southwest flight is set by Southwest and will vary depending on destination, time, day of travel, demand, point redemption rate, and other factors and is subject to change. Rapid Rewards points can only be transferred to the primary Cardmember's Rapid Rewards account. All Rapid Rewards rules and regulations apply, please visit www.southwest.com/rrterms. Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points and awards.