Consumer Card Frequently Asked Questions
Yes! Here’s how your Southwest Rapid Rewards® Priority, Premier, or Plus Credit Card points add up:footnote reference*
- 3 points per $1 spent on Southwest purchases as a Southwest Rapid Rewards Priority or Premier Cardmember
- 2 points per $1 spent on Southwest purchases as a Southwest Rapid Rewards Plus Cardmember
- 2 points per $1 spent on Rapid Rewards hotel and car rental partner purchases
- 2 points per $1 spent on local transit and commuting, including rideshare
- 2 points per $1 spent internet, cable, and phone services, and select streaming
- 1 point per $1 spent on all other purchases made with your card
Not a Southwest Rapid Rewards Priority, Premier, or Plus Credit Cardmember? Call 1-800-792-00011-800-792-0001 to confirm the points earned for your card.
Points earned on purchases appear in your Rapid Rewards account up to 30 days after your statement cycle date.
Log in to your Rapid Rewards account at opens overlaySouthwest.com® to see the points you've earned.
opens overlaySee a list of partner(s).
Use your card and book directly with our partner(s) or through opens overlaySouthwest.com® to earn 2 points per $1 spent.footnote reference*
The number of points needed for a reward flight depends on the fare. Just like fares, reward flight pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.
In addition to being awarded with flights, you can use your points for international flights, hotel stays, car rentals, gift cards, and more. View all your redemption options opens overlayhere.
As a Southwest Rapid Rewards Cardmember, you can now keep track of all the points you've earned so far this year with your card. You can also see the benefits and perks that come with your card.
Find your Rewards Dashboard by viewing your Southwest Rapid Rewards Credit Card account on Chase.com:
Illustrative Example Only
Tier qualifying points (TQPs) are earned from revenue flights or through the Southwest Rapid Rewards Priority and Premier Credit Cards from Chase.
Cardmembers can earn 1,500 TQPs toward A-List status for every $5,000 spent in purchases annually—with no limit on the amount of TQPs you can earn.footnote reference*
Points earned via Rapid Rewards partner(s)–with the exception of the Rapid Rewards Priority and Premier Credit Cards from Chase-purchased points, bonus points, or points earned via a promotion are not tier qualifying points and do not count toward tier qualification.
You need 35,000 tier qualifying points or 20 one-way qualifying flights per calendar year to qualify for A-List status. A-List Members enjoy:
- Priority boarding
- Priority check-in and security lane accessfootnote reference*
- 25% more Rapid Rewards points earned on each flight
- Same-day standbyfootnote reference*
- Dedicated A-List Members phone line
Companion Pass is the benefit that allows you to choose one person to fly with you, free of airline charges (does not include taxes and fees from $5.60 one-way) every time you purchase or redeem points for a flight. All points earned with your Rapid Rewards Credit Card count toward Companion Pass.
Remember, as an exclusive benefit, Rapid Rewards Credit Cardmembers will receive a boost of 10,000 Companion Pass qualifying points every year.
Your December statement closing date is the cutoff for purchases made with your Rapid Rewards Credit Card to count towards a Companion Pass for that calendar year.
For example, if your December statement closes on December 16, points for purchases posted to your statements made after that date will not count toward qualifying points for the year.
Yes, it's easy to pay your bills online and set up one-time or recurring paymentsfootnote reference*. opens in a new windowLog in to your account to get started.
No, but letting Chase know when you're on the go—domestically or abroad—can help us identify the transactions as yours. Consumer Cardmembers can opens in a new windowset travel notifications online.
You can call the number on the back of your card to learn more about requesting a credit line increase to help you enjoy more purchasing power.
To upgrade to a Rapid Rewards Premier or Priority Credit Card, call 1-800-792-00011-800-792-0001.
The Rapid Rewards Premier Credit Card comes with a $99 annual fee; but it also includes 6,000 anniversary bonus points, 2 EarlyBird Check-In per year, and 25% back on inflight purchases.
The Rapid Rewards Priority Credit Card comes with a $149 annual fee; but it also includes 7,500 anniversary points, $75 Southwest annual travel credit, 4 Upgraded Boardings per year when available, and 25% back on inflight purchases.
You’ll receive a letter explaining the new annual fee and when it will apply, as well as your right to reject the change to your product and the associated annual fee.
It may take up to four business days for your upgrade request to be approved and new benefits to take effect. As long as you continue to meet our credit criteria, your new card will arrive within 7 to 12 business days after the upgrade is approved. You will also receive new cards for any authorized users on this account within 7 to 12 business days.
Yes, for your convenience your credit card account number will not change; but the expiration date and CVV/security code on the back of your card may change. So you should double-check any automatic payments to make sure they are set up correctly.
Of course! Any points you've earned to date will transfer automatically to your newly upgraded account. You will not lose any points as a result of this upgrade.