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Frequently Asked Questions Frequently Asked Questions

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Consumer Card Frequently Asked Questions

How will the recently announced Southwest changes affect my credit card?

We're working to elevate our Rapid Rewards® Loyalty Program and we look forward to sharing those details soon–rest assured, our cards will continue to enhance Southwest travel experiences for our Cardmembers and recognize your loyalty. In the meantime, you will still enjoy your current benefits available through your Rapid Rewards Credit Card. If you have any questions, please call Southwest at 1-800-435-9792.

Do I earn points on all purchases?

Yes! Here’s how your Southwest Rapid Rewards® Priority, Premier, or Plus Credit Card points add up:footnote reference*

  • 3 points per $1 spent on Southwest purchases as a Southwest Rapid Rewards Priority or Premier Cardmember
  • 2 points per $1 spent on Southwest purchases as a Southwest Rapid Rewards Plus Cardmember
  • 2 points per $1 spent on Rapid Rewards hotel and car rental partner purchases
  • 2 points per $1 spent on local transit and commuting, including rideshare
  • 2 points per $1 spent internet, cable, and phone services, and select streaming
  • 1 point per $1 spent on all other purchases made with your card

Not a Southwest Rapid Rewards Priority, Premier, or Plus Credit Cardmember? Call 1-800-792-00011-800-792-0001 to confirm the points earned for your card.

When will I receive my points?

Points earned on purchases appear in your Rapid Rewards account up to 30 days after your statement cycle date.

How do I check my points balance?

Log in to your Rapid Rewards account at opens overlaySouthwest.com® to see the points you've earned.

Who are the Rapid Rewards hotel and car rental partner(s)?

opens overlaySee a list of partner(s).

How do I earn points on Rapid Rewards hotel and car rental partner purchases?

Use your card and book directly with our partner(s) or through opens overlaySouthwest.com® to earn 2 points per $1 spent.footnote reference*

How many points do I need to redeem for a flight?

The number of points needed for a reward flight depends on the fare. Just like fares, reward flight pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.

What are More Rewards redemption options?

In addition to being awarded with flights, you can use your points for international flights, hotel stays, car rentals, gift cards, and more. View all your redemption options opens overlayhere.

Rewards Dashboard for your Southwest Rapid Rewards® Credit Card.

As a Southwest Rapid Rewards Cardmember, you can now keep track of all the points you've earned so far this year with your card. You can also see the benefits and perks that come with your card.

opens in a new window Log in

Find your Rewards Dashboard by viewing your Southwest Rapid Rewards Credit Card account on Chase.com:

Chase credit card account dashboard step one select the ‘more...’ tab on your card’s account page.

Chase credit card account dashboard step one select the ‘more...’ tab on your card’s account page.

Chase credit card account dashboard step two choose ‘rewards dashboard’ from the ‘more...’ pulldown menu.

Chase credit card account dashboard step two choose ‘rewards dashboard’ from the ‘more...’ pulldown menu.

Chase credit card rewards dashboard step three view your points, spending, and other benefits.

Chase credit card rewards dashboard step three view your points, spending, and other benefits.

Illustrative Example Only

What are tier qualifying points?footnote reference*

Tier qualifying points (TQPs) are earned from revenue flights or through the Southwest Rapid Rewards Priority and Premier Credit Cards from Chase.

Cardmembers can earn 1,500 TQPs toward A-List status for every $5,000 spent in purchases annually—with no limit on the amount of TQPs you can earn.footnote reference*

Points earned via Rapid Rewards partner(s)–with the exception of the Rapid Rewards Priority and Premier Credit Cards from Chase-purchased points, bonus points, or points earned via a promotion are not tier qualifying points and do not count toward tier qualification.

What is A-List status and how do I get it?

You need 35,000 tier qualifying points or 20 one-way qualifying flights per calendar year to qualify for A-List status. A-List Members enjoy:

  • Priority boarding
  • Priority check-in and security lane accessfootnote reference*
  • 25% more Rapid Rewards points earned on each flight
  • Same-day standbyfootnote reference*
  • Dedicated A-List Members phone line
opens overlayLearn more
What is a Companion Pass?footnote reference*

Companion Pass is the benefit that allows you to choose one person to fly with you, free of airline charges (does not include taxes and fees from $5.60 one-way) every time you purchase or redeem points for a flight. All points earned with your Rapid Rewards Credit Card count toward Companion Pass.

Remember, as an exclusive benefit, Rapid Rewards Credit Cardmembers will receive a boost of 10,000 Companion Pass qualifying points every year.

opens overlayLearn more
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IMPORTANT: Know your credit card's annual earning cutoff date.

Your December statement closing date is the cutoff for purchases made with your Rapid Rewards Credit Card to count towards a Companion Pass for that calendar year.

For example, if your December statement closes on December 16, points for purchases posted to your statements made after that date will not count toward qualifying points for the year.

calendar and key
Can I pay my bills online and set up automatic payments?

Yes, it's easy to pay your bills online and set up one-time or recurring paymentsfootnote reference*. opens in a new windowLog in to your account to get started.

How to enroll in Chase Onlineservice markSM or the Chase Mobile® app

If you're new to chase.com, choose "opens in a new windowNot enrolled? Sign up now." to create a Chase Onlineservice markSM account.

Or use the Chase Mobile® app
Make a payment from your mobile device. opens in a new windowLearn how.

Give paperless a try
Paperless statements allow you to access your statement virtually anytime, from anywhere with Chase Onlineservice markSM or the Chase Mobile® app. And you always have the option of going back to paper statements if you choose. opens in a new windowShow me how.

How do I request an increase in my credit line?

You can call the number on the back of your card to learn more about requesting a credit line increase to help you enjoy more purchasing power.

How do I upgrade?

To upgrade to a Rapid Rewards Premier or Priority Credit Card, call 1-800-792-00011-800-792-0001.

Will my annual fee change?

The Rapid Rewards Premier Credit Card comes with a $99 annual fee; but it also includes 6,000 anniversary bonus points, 2 EarlyBird Check-In per year, and 25% back on inflight purchases.

The Rapid Rewards Priority Credit Card comes with a $149 annual fee; but it also includes 7,500 anniversary points, $75 Southwest annual travel credit, 4 Upgraded Boardings per year when available, and 25% back on inflight purchases.

You’ll receive a letter explaining the new annual fee and when it will apply, as well as your right to reject the change to your product and the associated annual fee.

When will I receive my new card?

It may take up to four business days for your upgrade request to be approved and new benefits to take effect. As long as you continue to meet our credit criteria, your new card will arrive within 7 to 12 business days after the upgrade is approved. You will also receive new cards for any authorized users on this account within 7 to 12 business days.

Will my account information stay the same?

Yes, for your convenience your credit card account number will not change; but the expiration date and CVV/security code on the back of your card may change. So you should double-check any automatic payments to make sure they are set up correctly.

I'll keep all the points I've already earned, right?

Of course! Any points you've earned to date will transfer automatically to your newly upgraded account. You will not lose any points as a result of this upgrade.

Business Card Frequently Asked Questions

How will the recently announced Southwest changes affect my credit card?

We're working to elevate our Rapid Rewards® Loyalty Program and we look forward to sharing those details soon–rest assured, our cards will continue to enhance Southwest travel experiences for our Cardmembers and recognize your loyalty. In the meantime, you will still enjoy your current benefits available through your Rapid Rewards Credit Card. If you have any questions, please call Southwest at 1-800-435-9792.

Do I earn points on all purchases?

Yes! Here’s how your Southwest Rapid Rewards® Performance Business Card points add up:footnote reference*

  • 4 points per $1 spent on Southwest purchases
  • 3 points per $1 spent on Rapid Rewards hotel and car rental partner purchases
  • 2 points per $1 spent on local transit and commuting, including rideshare
  • 2 points for each $1 spent on purchases in the following rewards categories: advertising purchases made with social media sites and search engines; internet, cable, and phone services
  • 1 point per $1 spent on all other purchases made with your card

If you’re a Southwest Rapid Rewards Premier or Plus Business Cardmember, here’s how your points add up:footnote reference*

  • 3 points per $1 spent on Southwest purchases as a Southwest Rapid Rewards Premier Business Cardmember
  • 2 points per $1 spent on Southwest purchases as a Southwest Rapid Rewards Plus Business Cardmember
  • 2 points per $1 spent on Rapid Rewards hotel and car rental partner purchases
  • 2 points per $1 spent on local transit and commuting, including rideshare
  • 1 point per $1 spent on all other purchases made with your card

Not a Southwest Rapid Rewards Performance or Premier Business Credit Card Cardmember? Call 1-800-792-00011-800-792-0001 to confirm the points earned for your card.

When will I receive my points?

Points earned on purchases appear in your Rapid Rewards account up to 30 days after your statement cycle date.

How do I check my points balance?

Log in to your Rapid Rewards account at opens overlaySouthwest.com® to see the points you've earned.

Who are the Rapid Rewards hotel and car rental partner(s)?

opens overlaySee a list of partner(s).

How do I earn points for my business with the Southwest Rapid Rewards Performance Business Card in the ‘social media and search engine advertising’ category and ‘internet, cable, and phone services’ category?

For more information about Chase rewards categories, see opens in a new windowchase.com/RewardsCategoryFAQs

How many points do I need to redeem for a flight?

The number of points needed for a reward flight depends on the fare. Just like fares, reward flight pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.

What are More Rewards redemption options?

In addition to being awarded with flights, you can use your points for international flights, hotel stays, car rentals, gift cards, and more. View all your redemption options opens overlayhere.

Rewards Dashboard for your Southwest Rapid Rewards® Credit Card.

As a Southwest Rapid Rewards Cardmember, you can now keep track of all the points you've earned so far this year with your card. You can also see the benefits and perks that come with your card.

opens in a new window Log in

Find your Rewards Dashboard by viewing your Southwest Rapid Rewards Credit Card account on Chase.com:

Chase credit card account dashboard step one select the ‘more...’ tab on your card’s account page.

Chase credit card account dashboard step one select the ‘more...’ tab on your card’s account page.

Chase credit card account dashboard step two choose ‘rewards dashboard’ from the ‘more...’ pulldown menu.

Chase credit card account dashboard step two choose ‘rewards dashboard’ from the ‘more...’ pulldown menu.

Chase credit card rewards dashboard step three view your points, spending, and other benefits.

Chase credit card rewards dashboard step three view your points, spending, and other benefits.

Illustrative Example Only

What are tier qualifying points?footnote reference*

Tier qualifying points (TQPs) are earned from revenue flights or through the Southwest Rapid Rewards Premier Business and Performance Business Credit Cards from Chase.

Cardmembers can earn 1,500 TQPs toward A-List status for every $5,000 spent in purchases annually—with no limit on the amount of TQPs you can earn.footnote reference*

Points earned via Rapid Rewards partner(s)–with the exception of the Rapid Rewards Premier Business and Performance Business Credit Cards from Chase-purchased points, bonus points, or points earned via a promotion are not tier qualifying points and do not count toward tier qualification.

What is A-List status and how do I get it?

You need 35,000 tier qualifying points or 20 one-way qualifying flights per calendar year to qualify for A-List status. A-List Members enjoy:

  • Priority boarding
  • Priority check-in and security lane accessfootnote reference*
  • 25% more Rapid Rewards points earned on each flight
  • Same-day standbyfootnote reference*
  • Dedicated A-List Members phone line
opens overlayLearn more
What is a Companion Pass?footnote reference*

Companion Pass is the benefit that allows you to choose one person to fly with you, free of airline charges (does not include taxes and fees from $5.60 one-way) every time you purchase or redeem points for a flight. All points earned with your Rapid Rewards Credit Card count toward Companion Pass.

Remember, as an exclusive benefit, Rapid Rewards Credit Cardmembers will receive a boost of 10,000 Companion Pass qualifying points every year.

opens overlayLearn more
calendar and key
IMPORTANT: Know your credit card's annual earning cutoff date.

Your December statement closing date is the cutoff for purchases made with your Rapid Rewards Credit Card to count towards a Companion Pass for that calendar year.

For example, if your December statement closes on December 16, points for purchases posted to your statements made after that date will not count toward qualifying points for the year.

calendar and key
Can I pay my bills online and set up automatic payments?

Yes, it's easy to pay your bills online and set up one-time or recurring payments.footnote reference* opens in a new windowLog in to your account to get started.

How do I request employee cards to be added to my business account?

You, as the Authorizing Officer of the account can add employee cards by opens in a new windowlogging in online.footnote reference*

How to enroll in Chase Onlineservice markSM or the Chase Mobile® app

If you're new to chase.com, choose "opens in a new windowNot enrolled? Sign up now." to create a Chase Onlineservice markSM account.

Or use the Chase Mobile® app
Make a payment from your mobile device. opens in a new windowLearn how.

Give paperless a try
Paperless statements allow you to access your statement virtually anytime, from anywhere with Chase Onlineservice markSM or the Chase Mobile® app. And you always have the option of going back to paper statements if you choose. opens in a new windowShow me how.

How do I request an increase in my credit line?

You can call the number on the back of your card to learn more about requesting a credit line increase to help you enjoy more purchasing power for your business.

How do I upgrade?

To upgrade your Rapid Rewards Business Credit Card, call 1-800-346-55381-800-346-5538.

Will my annual fee change?

The Rapid Rewards business credit cards come with varying fees. If you are upgrading to the Rapid Rewards Premier Business Credit Card, your fee will increase to $99; but it also includes 6,000 anniversary points, 2 EarlyBird Check-In per year, $500 fee credit for points transfers per year, and 25% back on inflight purchases.

If you are upgrading to the Rapid Rewards Performance Business Credit Card, your fee will increase to $199; but it also includes 9,000 anniversary points, 4 Upgraded Boardings per year when available, Global Entry or TSA PreCheck® fee credit, Inflight WiFi Credits, and $500 fee credit for points transfers per year.

When will I receive my new card?

It may take up to four business days for your upgrade request to be approved and new benefits to take effect. As long as you continue to meet our credit criteria, your new card will arrive within 7 to 12 business days after the upgrade is approved. You will also receive new cards for any authorized users on this account within 7 to 12 business days.

Will my account information stay the same?

Yes, for your convenience your credit card account number will not change; but the expiration date and CVV/security code on the back of your card may change. So you should double-check any automatic payments to make sure they are set up correctly.

I'll keep all the points I've already earned, right?

Of course! Any points you've earned to date will transfer automatically to your newly upgraded account. You will not lose any points as a result of this upgrade.

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* TERMS AND CONDITIONS

Earning in the Rewards Program: See your Card Rewards Program Agreement for more details.

Tier Qualifying Points: Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines® or when you, or an authorized user or an employee, use the eligible Southwest Rapid Rewards® Credit Card from Chase to make purchases of products and services, minus returns or refunds. (You’ll earn 1,500 for each $5,000 in purchases annually. “Annually” means the year beginning with your account open date through the first December statement date of that same year, and each 12 billing cycles starting after your December statement date through the following December statement date.) TQPs earned during a billing cycle on an eligible Southwest Rapid Rewards® Credit Card from Chase are not available for qualification for benefits such as A-List and A-List Preferred status until they are posted to your Rapid Rewards® account. The following will not count toward qualification for A-List or A-List Preferred status: Rapid Rewards program enrollment points; Rapid Rewards reward flights; Rapid Rewards Companion Pass® travel; Rapid Rewards partner points except for TQPs earned on the eligible Southwest Rapid Rewards® Credit Card from Chase; Rapid Rewards bonus points, unless specifically designated as such; non-revenue travel, unless specifically designated as eligible; stops at intermediate cities on connecting or through flights; and charter flights. TQPs are not redeemable for travel on Southwest® or through the “More Rewards” site. Eligible credit cards: Southwest Rapid Rewards® Premier Credit Card, Southwest Rapid Rewards Premier Business Credit Card, Southwest Rapid Rewards Priority Credit Card, or Southwest Rapid Rewards Performance Business Credit Card.

Priority Check In And Security Lane Access: For a complete list of available Fly By® locations, visit opens overlaySouthwest.com/flyby.

Same-Day Standby: If there’s an open seat on a different flight that departs on the same calendar day as your original flight and it’s between the same cities, A-List and A-List Preferred Members can get a seat on the new flight free of airline charges. If there isn’t an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. For both the same-day change and same-day standby benefits, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. Based on the flight status contact preference selected during booking, the message regarding your standby status will be an email or text message with a link to access the boarding pass via the Southwest app, mobile web, or you can visit a Southwest Gate Agent to print off the boarding pass. If there are any government taxes and fees associated with these itinerary changes, you will be required to pay those. Your original boarding position is not guaranteed. Important: These benefits are available only by seeing a Southwest Gate Agent or calling 1-800-I-FLY-SWA®. If you change your flight through any other channel or to a flight that does not meet the requirements outlined above, you will be responsible for the difference in price. If an A-List or A-List Preferred Member is traveling on a multiple-Passenger reservation, same-day standby and same-day change will not be provided for non-A-List or non-A-List Preferred Members in the same reservation. For A-List and A-List Preferred Members who have also qualified for a Companion Pass®, A-List, and A-List Preferred benefits are not available to the Companion unless the Companion is also an A-List or A-List Preferred Member.

Companion Pass Qualifying Points: Companion Pass® qualifying points are earned from revenue flights booked through Southwest®, points earned on Rapid Rewards® Credit Cards, and base points earned from Rapid Rewards partners. The following do not count as Companion Pass qualifying points: purchased points; points transferred between Members; points converted from hotel and car loyalty programs, e-Rewards®, Valued Opinions, and Diners Club®; points earned from Rapid Rewards program enrollment, tier bonus points; flight bonus points; and partner bonus points (with the exception of the Rapid Rewards Credit Cards from Chase). No points nor tier or Companion Pass qualifying points will be awarded for flights taken by the Companion when flying on a Companion Pass reservation. Points earned during a billing cycle on a Southwest Airlines Rapid Rewards Credit Card from Chase are not available for redemption or qualification for Companion Pass status until they are posted on your billing statement and posted to your Rapid Rewards account. Only points posted on your billing statements and posted to your Rapid Rewards account during the same calendar year are available for qualification for Companion Pass status. For example, if you make a purchase after your December billing statement cycle date, the points on those purchases will not count toward Companion Pass status in the year the purchase was made; they will appear on your January billing statement and post to your Rapid Rewards account in January. Companion Pass Qualifying Points Boost: As a Southwest Rapid Rewards Cardmember, you will earn one boost of 10,000 Companion Pass qualifying points each calendar year. The boost will be deposited into your eligible Rapid Rewards account by January 31st each calendar year or up to 30 days after account opening. To receive Companion Pass qualifying points boost your credit card account must be open and not in default at the time of fulfillment. Only one credit card account per Southwest Rapid Rewards Member (Rapid Rewards Member must be the primary Cardmember on that account), is eligible for one boost of 10,000 Companion Pass qualifying points per calendar year. JPMorgan Chase Bank, N.A. is not responsible for the provision of, or failure to provide, the stated benefits and services.

Paying Bills Online And Automatic Payments: Please contact your service merchant for details on any fees that may be associated with paying your bill using a credit card.

Adding An Employee Card: If any employees are allowed to use the account, they will be authorized users and will have equal charging privileges unless individual spending limits are established for them. You, as the Authorizing Officer, together with the business are responsible for any use of the account by you, an authorized user or anyone else permitted to use the account. You, together with the business, are responsible for repaying all balances on the account. All correspondence, including statements and notifications, will be sent to you as the Authorizing Officer. By requesting to add an employee cardholder to the account, you represent all information provided is accurate and is for persons with which the business has a relationship. You also represent that the business has permission to provide the employee information to Chase and to add the employee as a cardholder. If Chase determines any information provided is fraudulent, Chase has the right to close the account.

SOUTHWEST RAPID REWARDS® PROGRAM INFORMATION
The Southwest Rapid Rewards Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for a particular Southwest flight is set by Southwest® and will vary depending on destination, time, day of travel, demand, fare type, point redemption rate, and other factors, and are subject to change at any time until the booking is confirmed. Rapid Rewards points can only be transferred to the primary Cardmember’s Rapid Rewards account. All Rapid Rewards rules and regulations apply and can be found at opens overlaySouthwest.com/rrterms. Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points.

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