Frequently Asked Questions

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Southwest brand bar

Consumer Card Frequently Asked Questions

Do I earn points on all purchases?

Yes! Here’s how your Southwest Rapid Rewards® points add up:* same page link to footnote reference

If you're a Southwest Priority Cardmember, here's how your points add up

  • Earn 4 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest® gift cards
  • Earn 2 points for every $1 you spend at gas stations and restaurants
  • Earn 1 point per $1 spent on all purchases made with your card

If you're a Southwest Premier Cardmember, here's how your points add up

  • Earn 3 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest® gift cards
  • Earn 2 points for every $1 you spend at grocery stores and restaurants on the first $8,000 in combined purchases per year
  • Earn 1 point per $1 spent on all purchases made with your card

If you're a Southwest Plus Cardmember, here's how your points add up

  • Earn 2 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest® gift cards
  • Earn 2 points for every $1 you spend at gas stations and grocery stores on the first $5,000 in combined purchases per year
  • Earn 1 point per $1 spent on all purchases made with your card

When will I receive my points?

Points earned on purchases appear in your Rapid Rewards account up to 30 days after your statement cycle date.

How do I check my points balance?

Log in to your Rapid Rewards account at Southwest.comopens overlay® to see the points you’ve earned.

How many points do I need to redeem for a flight?

The number of points needed for a reward flight depends on the fare. Just like fares, reward flight pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.

What are More Rewards redemption options?

In addition to being awarded with flights, you can use your points for international flights, hotel stays, car rentals, gift cards, and more. View all your redemption options hereopens overlay.

Rewards Dashboard for your Southwest Rapid Rewards® Credit Card.

As a Southwest Rapid Rewards Cardmember, you can now keep track of all the points you've earned so far this year with your card. You can also see the benefits and perks that come with your card.

What are tier qualifying points?* same page link to footnote reference

Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines or when you use your Southwest Rapid Rewards Priority and Premier Credit Cards to make purchases.

Priority Cardmembers can earn 2,500 TQPs toward A-List for every $5,000 in purchases annually—with no limit on the amount of TQPs you can earn.

Premier Cardmembers can earn 1,500 TQPs toward A-List status for every $5,000 spent in purchases annually—with no limit on the amount of TQPs you can earn.* same page link to footnote reference

What is A-List status and how do I get it?

You need 35,000 tier qualifying points or 20 qualifying one-way flights per calendar year to qualify for A-List status. A-List Members enjoy:

What is a Companion Pass?* same page link to footnote reference

Companion Pass is the benefit that allows you to choose one person to fly with you, free of airline charges (does not include taxes and fees from $5.60 one-way) every time you purchase or redeem points for a flight. All points earned with your Rapid Rewards Credit Card count toward Companion Pass.

Remember, as an exclusive benefit, Rapid Rewards Credit Cardmembers will receive a boost of 10,000 Companion Pass qualifying points every year.

IMPORTANT: Know your credit card's annual earning cutoff date.

Your December statement closing date is the cutoff for purchases made with your Rapid Rewards Credit Card to count towards a Companion Pass for that calendar year.

For example, if your December statement closes on December 16, points for purchases posted to your statements made after that date will not count toward qualifying points for the year.

Can I pay my bills online and set up automatic payments?

Yes, it's easy to pay your bills online and set up one-time or recurring payments.*same page link to footnote reference Log inopens in a new window to your account to get started.

How to enroll in Chase OnlineSM or the Chase Mobile®app

If you're new to chase.com, choose "Not enrolled? Sign up nowopens in a new window." to create a Chase OnlineSM account.

Or use the Chase Mobile® app* same page link to footnote reference
Make a payment from your mobile device. Learn howopens in a new window.

Give paperless a try

Paperless statements allow you to access your statement virtually anytime, from anywhere with Chase OnlineSM or the Chase Mobile® app. And you always have the option of going back to paper statements if you choose. Show me howopens in a new window

How do I request an increase in my credit line?

You can call the number on the back of your card to learn more about requesting a credit line increase to help you enjoy more purchasing power.

How do I upgrade?

To upgrade to a Rapid Rewards Premier or Priority Credit Card, call 1-800-792-0001.

Will my annual fee change?

The Rapid Rewards Premier Credit Card comes with a $149 annual fee; but it also includes 6,000 anniversary bonus points, earn on grocery stores and restaurants up to 8k per year, a Complimentary Preferred seat within 48 hours prior to departure, a 15% promo code, and 25% back on inflight purchases. Learn moreopens in a new window about the Premier Credit Card.

The Rapid Rewards Priority Credit Card comes with a $229 annual fee; but it also includes 7,500 anniversary points, earn on gas stations and restaurants, a Complimentary Preferred seat at booking, Unlimited upgrades to an Extra Legroom Seat, and 25% back on inflight purchases. Learn moreopens in a new window about the Priority Credit Card. 

When will I receive my new card?

It may take up to four business days for your upgrade request to be approved and new benefits to take effect. As long as you continue to meet our credit criteria, your new card will arrive within 7 to 12 business days after the upgrade is approved. You will also receive new cards for any authorized users on this account within 7 to 12 business days.

Will my account information stay the same?

Yes, for your convenience your credit card account number will not change; but the expiration date and CVV/security code on the back of your card may change. So you should double-check any automatic payments to make sure they are set up correctly.

I’ll keep all the points I’ve already earned, right?

Of course! Any points you’ve earned to date will transfer automatically to your newly upgraded account. You will not lose any points as a result of this upgrade.

Business Card Frequently Asked Questions

Do I earn points on all purchases?

Yes! Here’s how your Southwest Rapid Rewards® Performance Business Credit Card points add up:* same page link to footnote reference

  • Earn 4 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest® gift cards
  • Earn 2 points for every $1 you spend at gas stations and restaurants
  • Earn 2 points for every $1 you spend on local transit and commuting, including rideshare
  • Earn 2 points for every $1 you spend on hotel accommodations booked directly with the hotel
  • 1 point per $1 spent on all purchases made with your card

If you're a Southwest Rapid Rewards Premier Business Cardmember, here's how your points add up:* same page link to footnote reference

  • Earn 3 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest® gift cards
  • Earn 2 points for every $1 you spend at gas stations and restaurants on the first $8,000 in combined purchases per year
  • 1 point per $1 spent on all purchases made with your card

If you're a Southwest Rapid Rewards Plus Business Cardmember, here's how your points add up:* same page link to footnote reference

  • Earn 2 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest® gift cards
  • Earn 2 points for every $1 you spend at gas stations and restaurants on the first $5,000 in combined purchases per year
  • 1 point per $1 spent on all purchases made with your card

When will I receive my points?

Points earned on purchases appear in your Rapid Rewards account up to 30 days after your statement cycle date.

How do I check my points balance?

Log in to your Rapid Rewards account at Southwest.comopens overlay® to see the points you’ve earned.

How many points do I need to redeem for a flight?

The number of points needed for a reward flight depends on the fare. Just like fares, reward flight pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.

What are More Rewards redemption options?

In addition to being awarded with flights, you can use your points for international flights, hotel stays, car rentals, gift cards, and more. View all your redemption options hereopens overlay.

Rewards Dashboard for your Southwest Rapid Rewards Credit Card.

As a Southwest Rapid Rewards Cardmember, you can now keep track of all the points you’ve earned so far this year with your card. You can also see the benefits and perks that come with your card.

What are tier qualifying points?* same page link to footnote reference

Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines or when you use your Southwest Rapid Rewards Performance Business and Premier Business Credit Cards to make purchases.

Performance Business Cardmembers can earn 2,500 TQPs toward A-List for every $5,000 in purchases annually—with no limit on the amount of TQPs you can earn.

Premier Business Cardmembers can earn 2,000 TQPs toward A-List status for every $5,000 spent in purchases annually—with no limit on the amount of TQPs you can earn.* same page link to footnote reference

What is A-List status and how do I get it?

You need 35,000 tier qualifying points or 20 qualifying one-way flights per calendar year to qualify for A-List status. A-List Members enjoy:

What is a Companion Pass?* same page link to footnote reference

Companion Pass is the benefit that allows you to choose one person to fly with you, free of airline charges (does not include taxes and fees from $5.60 one-way) every time you purchase or redeem points for a flight. All points earned with your Rapid Rewards Credit Card count toward Companion Pass.

Remember, as an exclusive benefit, Rapid Rewards Credit Cardmembers will receive a boost of 10,000 Companion Pass qualifying points every year.

IMPORTANT: Know your credit card's annual earning cutoff date.

Your December statement closing date is the cutoff for purchases made with your Rapid Rewards Credit Card to count towards a Companion Pass for that calendar year.

For example, if your December statement closes on December 16, points for purchases posted to your statements made after that date will not count toward qualifying points for the year.

Can I pay my bills online and set up automatic payments?

Yes, it's easy to pay your bills online and set up one-time or recurring payments.*same page link to footnote reference Log inopens in a new window to your account to get started.

How to enroll in Chase OnlineSM or the Chase Mobile® app

If you're new to chase.com, choose "Not enrolled? Sign up nowopens in a new window." to create a Chase OnlineSM account.

Or use the Chase Mobile® app*same page link to footnote reference
Make a payment from your mobile device. Learn howopens in a new window.

Give paperless a try

Paperless statements allow you to access your statement virtually anytime, from anywhere with Chase OnlineSM or the Chase Mobile® app. And you always have the option of going back to paper statements if you choose. Show me howopens in a new window

How do I request an increase in my credit line?

You can call the number on the back of your card to learn more about requesting a credit line increase to help you enjoy more purchasing power.

How do I upgrade?

To upgrade your Rapid Rewards Business Credit Card, call 1-800-346-5538.

Will my annual fee change?

The Rapid Rewards business credit card comes with varying fees. The Rapid Rewards Premier Business Credit Card comes with a $149 annual fee. Some of the card benefits includes: 6,000 anniversary points; complimentary Preferred seat within 48 hours prior to departure, when available; first checked bag free; boarding benefit; 15% flight discount and 25% back on inflight purchases. Learn moreopens in a new window about the Premier Business Credit Card.

The Rapid Rewards Performance Business Credit Card comes with a $299 annual fee. Some of the card benefits includes: 9,000 anniversary points; complimentary Preferred seat at booking; unlimited upgrades to an Extra Legroom seat within 48 hours prior to departure, when available; first checked bag free; Global Entry or TSA PreCheck® fee credit; boarding benefit; and 25% back on inflight purchases. Learn moreopens in a new window about the Performance Business Credit Card. 

When will I receive my new card?

It may take up to four business days for your upgrade request to be approved and new benefits to take effect. As long as you continue to meet our credit criteria, your new card will arrive within 7 to 12 business days after the upgrade is approved. You will also receive new cards for any authorized users on this account within 7 to 12 business days.

Will my account information stay the same?

Yes, for your convenience your credit card account number will not change; but the expiration date and CVV/security code on the back of your card may change. So you should double-check any automatic payments to make sure they are set up correctly.

I’ll keep all the points I’ve already earned, right?

Of course! Any points you’ve earned to date will transfer automatically to your newly upgraded account. You will not lose any points as a result of this upgrade.