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Frequently Asked Questions Frequently Asked Questions

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Consumer Card Frequently Asked Questions

[–] Earning points
Do I earn points on all purchases?

Yes! Here's how your Southwest® Rapid Rewards® Priority, Premier, or Plus Credit Card points add up:footnote reference*

  • 2 points per $1 spent on Southwest Airlines® flights
  • 2 points per $1 spent on Rapid Rewards hotel and car rental partner purchases
  • 1 point per $1 spent on all other purchases made with your card

Not a Southwest Rapid Rewards Priority, Premier, or Plus Credit Cardmember? Call 1-800-792-00011-800-792-0001 to confirm the points earned for your card.

When will I receive my points?

Points earned on purchases appear in your Rapid Rewards account up to 30 days after your statement cycle date.

How do I check my points balance?

Log in to your Rapid Rewards account at opens® to see the points you've earned.

Who are the Rapid Rewards hotel and car rental partner(s)?

opens overlaySee a list of partner(s).

How do I earn points on Rapid Rewards hotel and car rental partner purchases?

Use your card and book directly with our partner(s) or through opens to earn 2 points per $1 spent.footnote reference*

[+] Redeeming points
How many points do I need to redeem for a flight?

The number of points needed for a reward flight depends on the fare. Just like fares, reward flight pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.

What are More Rewards redemption options?

In addition to being awarded with flights, you can use your points for international flights, hotel stays, car rentals, gift cards, and more. View all your redemption options opens overlayhere.

[+] Track points earned on your Rewards Dashboard
Rewards Dashboard for your Southwest Rapid Rewards Credit Card

As a Southwest Rapid Rewards Cardmember, you can now keep track of all the points you've earned so far this year with your card. You can also see the benefits and perks that come with your card.

Find your Rewards Dashboard by viewing your Southwest Rapid Rewards Credit Card account on

Illustrative Example Only

[+] Earning more travel benefits
What are tier qualifying points?footnote reference*

Tier qualifying points are earned from revenue flights or through the Southwest Rapid Rewards Priority and Premier Credit Cards from Chase. Points earned via Rapid Rewards partner(s)–with the exception of the Rapid Rewards Priority and Premier Credit Cards from Chase-purchased points, bonus points, or points earned via a promotion are not tier qualifying points and do not count toward tier qualification.

What is A-List status and how do I get it?

You need 35,000 tier qualifying points or 25 qualifying one-way flights per calendar year to qualify for A-List status. A-List members enjoy:

  • Priority boarding
  • Priority check-in and security lane accessfootnote reference*
  • 25% more Rapid Rewards points earned on each flight
  • Same-day standbyfootnote reference*
  • Dedicated A-List member phone line
[+] Enjoy Companion Pass® sooner
What is a Companion Pass?footnote reference*

Companion Pass is the benefit that allows you to choose one person to fly with you, free of airline charges (does not include taxes and fees from $5.60 one-way) every time you purchase or redeem points for a flight.

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IMPORTANT: Know your credit card's annual earning cutoff date.

Your December statement closing date is the cutoff for purchases made with your Rapid Rewards Credit Card to count towards a Companion Pass for that calendar year.

For example, if your December statement closes on December 16, points for purchases posted to your statements made after that date will not count toward qualifying points for the year.

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[+] Managing your credit card account
Can I pay my bills online and set up automatic payments?

Yes, it's easy to pay your bills online and set up one-time or recurring paymentsfootnote reference*. opens in a new windowLog in to your account to get started.

Do I need to alert Chase when I'm traveling?

No, but letting Chase know when you're on the go—domestically or abroad—can help us identify the transactions as yours. Consumer Cardmembers can opens in a new windowset travel notifications online.

How do I request an increase in my credit line?

You can call the number on the back of your card to learn more about requesting a credit line increase to help you enjoy more purchasing power.

[+] Upgrading your card
How do I upgrade?

To upgrade to a Rapid Rewards Premier or Priority Credit Card, call 1-800-792-00011-800-792-0001.

Will my annual fee change?

The Rapid Rewards Premier Credit Card comes with a $99 annual fee; but it also includes 6,000 anniversary bonus points. The Rapid Rewards Priority Credit Card comes with a $149 annual fee; but it also includes 7,500 anniversary points, $75 Southwest annual travel credit, Four Upgraded Boarding’s per year when available, and 20% back on inflight drinks and WiFi. You'll receive a letter explaining the new annual fee and when it will apply, as well as your right to reject the change to your product and the associated annual fee.

When will I receive my new card?

It may take up to four business days for your upgrade request to be approved and new benefits to take effect. As long as you continue to meet our credit criteria, your new card will arrive within 7 to 12 business days after the upgrade is approved. You will also receive new cards for any authorized users on this account within 7 to 12 business days.

Will my account information stay the same?

Yes, for your convenience your credit card account number will not change; but the expiration date and CVV/security code on the back of your card may change. So you should double-check any automatic payments to make sure they are set up correctly.

I'll keep all the points I've already earned, right?

Of course! Any points you've earned to date will transfer automatically to your newly upgraded account. You will not lose any points as a result of this upgrade.