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TERMS & CONDITIONS
SOUTHWEST® RAPID REWARDS® PROGRAM INFORMATION
The Southwest Rapid Rewards® Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for a particular Southwest® flight is set by Southwest and will vary depending on destination, time, day of travel, demand, fare type, point redemption rate, and other factors, and are subject to change at any time until the booking is confirmed. Rapid Rewards points can only be transferred to the primary Cardmember’s Rapid Rewards account. All Rapid Rewards rules and regulations apply, please visit opens overlaySouthwest.com/rrterms. Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points.
SOUTHWEST UPGRADED BOARDINGS
Each anniversary year you will be reimbursed for the purchase of up to 4 Upgraded Boardings which are positions A1-A15. Upgraded Boardings may be purchased at the departure gate or ticket counter on the day of travel only, when available. Price of Upgraded Boardings is based on your itinerary. Anniversary year means the year beginning with your account open date through the first statement date after your account open date anniversary, and the 12 monthly billing cycles after that each year. Eligibility for Upgraded Boardings are for accounts that switch to this product: Account open date is the date the switch is official in the Chase system. After you make your purchase with your Southwest Rapid Rewards® Performance Business Card, you will receive a statement credit for the price of the Upgraded Boardings. Statement credit and purchase of Upgraded Boardings may not post on the same statement; please allow up to 8 weeks for the statement credit(s) to post to your account. You may purchase all 4 Upgraded Boardings at one time or on separate flights; you will only be reimbursed via statement credit for the first four Upgraded Boardings you purchase on the overall business card account during your anniversary year. Account must be open and not in default at the time the statement credit is posted to your account.
GLOBAL ENTRY OR TSA PRECHECK APPLICATION FEE STATEMENT CREDIT
To be eligible for this statement credit you must use your Southwest Rapid Rewards® Performance Business Card to either complete the Global Entry application and pay the $100 application fee, or complete the TSA Precheck application and pay the $85 application fee. A statement credit will be processed after the Global Entry program application fee OR TSA Precheck application fee (whichever program is applied for first on the overall business card account) is charged to your Southwest Rapid Rewards Performance Business Card. You are entitled to either: one (1) $100 statement credit, OR one (1) $85 statement credit, every 4 years in connection with the Global Entry or TSA Precheck program application fee. The statement credit will be posted to your account within 24 hours of the Global Entry or TSA Precheck program application fee being posted to your account. You are responsible for payment of all charges until the statement credit posts to the account. Global Entry is a U.S. Government program, operated by U.S. Customs and Border Protection (CBP). TSA Precheck is a U.S. Government program, operated by the U.S. Transportation Security Administration (TSA). Chase has no control over either program including, but not limited to, applications, approval process or enrollment, or fees charged by CBP or TSA, and no liability regarding the Global Entry or TSA Precheck programs. For complete details on the Global Entry program, including full terms and conditions, go to ttp.cbp.dhs.gov. For complete details on the TSA Precheck program, including full terms and conditions, go to tsa.gov. Websites and other information provided by government agencies are not within Chase’s control and may not be available in Spanish. The statement credit benefit applies to the Global Entry or TSA Precheck programs only. Other program applications including, but not limited to, NEXUS, SENTRI, and Privium are not eligible for the statement credit benefit. To be eligible for this benefit, your account must be open and not in default at the time of statement credit fulfillment.
The TSA Precheck trademark is used with the permission of the U.S. Department of Homeland Security.
INFLIGHT WIFI CREDITS ON SOUTHWEST AIRLINES FLIGHTS
You will receive Inflight WiFi Credits in the form of credit card statement credits for purchases of WiFi access made on WiFi-enabled Southwest® aircraft with your Southwest Rapid Rewards® Performance Business Card. Inflight WiFi Credits are limited to a total of 365 $8 credits per year for all WiFi transactions on the overall business card account. You will not receive a credit for any unused portion of the annual benefit. Statement credit(s) will post to your credit card account the same day as your purchase(s) and will appear on your monthly credit card billing statement within 1-2 billing cycles. Account must be open and not in default at the time the statement credit is posted to your account. WiFi may not be available on all flights or for the full duration of a flight. In order to provide a top-notch WiFi experience Southwest prohibits access to certain high-bandwidth applications and websites. Southwest also prohibits access to certain obscene or offensive content.
EARNING POINTS AND TIER QUALIFYING POINTS
See your Card Rewards Program Agreement for more details.
ADDING AN AUTHORIZED USER - BUSINESS CARD
If any employees are allowed to use the account, they will be authorized users and will have equal charging privileges unless individual spending limits are established for them. You, as the Authorizing Officer, together with the company are responsible for any use of the account by you, an authorized user or anyone else permitted to use the account. You, together with company, are responsible for repaying all balances on the account. All correspondence, including statements and notifications, will be sent to you as the Authorizing Officer. By requesting to add an employee cardholder to the account, you represent all information provided is accurate and is for persons with which the company has a relationship. You also represent that company has permission to provide the employee information to Chase and to add the employee as a cardholder. If Chase determines any information provided is fraudulent, Chase has the right to close the account.
PRIORITY CHECK-IN AND SECURITY LANE ACCESS
For a complete list of available Fly By® locations, visit opens overlaySouthwest.com/flyby.
SAME-DAY STANDBY
On or before December 31, 2020, A-List and A-List Preferred Members will have free same-day standby benefits. Beginning January 1, 2021, A-List and A-List Preferred Members will have same-day standby benefits free of airline charges, but will be required to pay any additional government taxes and fees associated with changes in their itinerary. On the day of travel, please see a Customer Service Agent at the airport for this benefit and for information regarding any additional government taxes and fees. This benefit is not available at Southwest® kiosks. This benefit will be provided for A-List and A-List Preferred Members traveling prior to the original scheduled departure, between the same city pairs, on the original date of travel, where a seat is available. On flights that do not meet these qualifications, A-List and A-List Preferred Members will receive priority standby and will be required to pay the difference in fare and any additional government taxes and fees if a seat becomes available. A-List Preferred Members will be prioritized ahead of A-List Members. If an A-List or A-List Preferred Member is traveling on a multiple-Passenger reservation, same-day standby and priority standby will not be provided for non-A-List or non-A-List Preferred Members in the same reservation. For A-List and A-List Preferred Members who have also qualified for a Companion Pass, A-List and A-List Preferred benefits are not available to the Companion unless the Companion is also an A-List or A-List Preferred Member.
COMPANION PASS
Companion Pass qualifying points are earned from your revenue flights booked through Southwest®, your points earned by making purchases with a Southwest Rapid Rewards® Credit Card, and your base points earned from Rapid Rewards partners. Purchased points, points transferred between members, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding bonus points earned on Southwest Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass. Points earned during a billing cycle on a Southwest Airlines Rapid Rewards Credit Card from Chase are not available for redemption or qualification for Companion Pass status until they are posted on your billing statement and posted to your Rapid Rewards Account. Only points posted on your billing statements and posted to your Rapid Rewards account during the same calendar year are available for qualification for Companion Pass status. For example, if you make a purchase after your December billing statement cycle date, the points on those purchases will not count toward Companion Pass status in the year the purchase was made; they will appear on your January billing statement and post to your Rapid Rewards Account in January. No points or Companion Pass qualifying points will be awarded for flights taken by the Companion using the Companion Pass.
TRAVEL AND PURCHASE PROTECTION
These benefits are available when you use your card. Restrictions, limitations and exclusions apply. Most benefits are underwritten by unaffiliated insurance companies who are solely responsible for the administration and claims. There are specific time limits and documentation requirements. Please refer to your Guide to Benefits for a full explanation of coverages, or call the number on the back of your card for assistance.
BAGS FLY FREE
First and second checked bags. Weight and size limits apply.
NO BLACKOUT DATES AND UNLIMITED REWARD SEATS
No blackout dates and unlimited reward seats apply to flights booked with points.
NO CHANGE FEE
Fare differences may apply.
FREE LIVE TV
Available only on WiFi-enabled aircraft. Limited-time offer. Where available. To view movies and select on-demand TV content, download the Southwest app from the Google Play Store or Apple App Store before your flight.
The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.
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