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TERMS & CONDITIONS
SOUTHWEST® RAPID REWARDS® PROGRAM INFORMATION
The Southwest Rapid Rewards® Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards Points toward benefits and services. The number of points needed for any particular Southwest flight is set by Southwest and will vary depending on destination, time, day of travel, demand, point redemption rate, and other factors and are subject to change. Rapid Rewards Points can only be transferred to the primary Cardmember's Rapid Rewards account. All Rapid Rewards rules and regulations apply, please visit Southwest.com/rrterms. Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points and awards.
POINT EXPIRATION, BLACKOUT DATES, and SEAT RESTRICTIONS
Points don't expire: The points transferred to your Rapid Rewards® account won't expire as long as your card account is open or there is flight or Southwest Airlines® partner earning activity on the Rapid Rewards account every 24 months. If your card account is closed, the points in your Rapid Rewards account will expire if there isn't flight or other Southwest Airlines partner earning activity every 24 months. No Blackout Dates and Unlimited Reward Seats apply to flights booked with points.
EARNING POINTS
See your Card Rewards Program Agreement for more details.
ADDING AN EMPLOYEE TO YOUR ACCOUNT
If any of your employees are allowed to use your account, they will be authorized users and will have the same charging privileges as you unless you establish individual spending limits for them. You are responsible for any use of your account by you, an authorized user or anyone else that you permit to use your account. You are responsible for repaying all balances on your account. All correspondence, including statements and notifications, will be sent to you. By submitting this request to add a user to your account, you are confirming that you have a relationship with the individual(s) whose name and address you’ve provided, that all their information is correct, and that you have their consent to add them. If Chase determines you’ve given us fraudulent information or did not have such consent, Chase can close this account.
FREE SAME-DAY STANDBY
Free same-day standby is not available at Southwest kiosks. Please see a Customer Service Agent at the airport for this benefit. New flight must depart within two hours of original scheduled departure, between the same city pairs, and on the original date of travel. On flights outside of the two hour free same-day standby window, A-List and A-List Preferred Members will receive priority standby and will be required to pay the difference in fare if a seat becomes available. Free same-day standby and priority standby will not be provided for non-A-List or non-A-List Preferred Members in the same reservation.
BAGS FLY FREE
First and second checked bags. Weight and size limits apply.
CHANGE FEES
Fare differences may apply.
COMPANION PASS
Companion Pass qualifying points are earned from your revenue flights booked through Southwest®, your points earned by making purchases with a Southwest Rapid Rewards® Credit Card, and your base points earned from Rapid Rewards partners. Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding bonus points earned on Southwest Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass. Points earned during a billing cycle on a Southwest Airlines Rapid Rewards Credit Card from Chase are not available for redemption or qualification for Companion Pass status until they are posted on your billing statement and posted to your Rapid Rewards Account. Only points posted on your billing statements and posted to your Rapid Rewards account during the same calendar year are available for qualification for Companion Pass status. No points or Companion Pass qualifying points will be awarded for flights taken by the Companion using the Companion Pass.
BENEFIT INFORMATION
These benefits are available when you use your card. Restrictions, limitations and exclusions apply. Most benefits are underwritten by unaffiliated insurance companies who are solely responsible for the administration and claims. There are specific time limits and documentation requirements. Please refer to your Guide to Benefits for a full explanation of coverages, or call the number on the back of your card for assistance.
CUSTOMER TESTIMONIALS
These statements are excerpts from real customers of JPMorgan Chase Bank, N.A. or one of its affiliates (“us” or “we”) about their experiences with us. Some edits may have been made for privacy, space, or other similar reasons. These opinions, findings, or experiences may not be representative of what all customers may achieve. We are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. Customers were not compensated for these testimonials.
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