opens in the same windowHome
×
opens drop-down panel My Account
opens drop-down panel Chase Online
  • opens in a new windowView account activity
  • opens in a new windowSet up personalized alerts
  • opens in a new windowSchedule automatic payments
  • opens in a new windowAdd authorized users
  • opens in the same windowDownload the Chase Mobile℠  App
  • opens in a new windowGo paperless
  • opens in a new windowLearn more about contactless
  • opens in a new windowView your Rewards Dashboard
opens drop-down panel Rapid Rewards®
  • opens overlayCheck your points balance
  • opens overlayBuy points for your next flight
  • opens overlayVisit our interactive destination map
  • opens overlayDownload the Southwest Airlines® App
opens drop-down panel Earn Rapid Rewards points
  • opens overlayRapid Rewards Shopping®
  • opens overlayRapid Rewards Dining®
  • opens overlaySouthwest Vacations®
  • opens overlaySouthwest® gift cards
opens in the same windowPromotions
opens overlayEvents
opens drop-down panel Credit Cards
Southwest Rapid Rewards Priority Credit Card Priority Credit Card opens in the same window
Southwest Rapid Rewards Premier Credit Card Premier Credit Card opens in the same window
Southwest Rapid Rewards Plus Credit Card Plus Credit Card opens in the same window
Southwest Rapid Rewards Performance Business Credit Card Business Credit Cards opens in the same window
opens in the same windowFAQs
opens in a new window Chase Online℠  Log in
Not a Cardmember? opens in a new window
  • opens in a new window Chase Online℠  Log in|Not a Cardmember? opens in a new window
Southwest Logo | Chase Logo Southwest Rapid Rewards opens overlay Chase.com opens in a new window
  • opens in the same windowHOME
  • opens overlayMY ACCOUNT
    Chase Online
    • opens in a new windowView account activity
    • opens in a new windowSet up personalized alerts
    • opens in a new windowSchedule automatic payments
    • opens in a new windowAdd authorized users
    • opens in the same windowDownload the Chase Mobile℠  App
    • opens in a new windowGo paperless
    • opens in a new windowLearn more about contactless
    • opens in a new windowView your Rewards Dashboard
    Rapid Rewards
    • opens overlayCheck your points balance
    • opens overlayBuy points for your next flight
    • opens overlayVisit our interactive destination map
    • opens overlayDownload the Southwest Airlines®   App
    Earn Rapid Rewards points
    • opens overlayRapid Rewards Shopping®
      Shop your way to more points at hundreds of online merchants
    • opens overlayRapid Rewards Dining®
      Enjoy extra points with every meal
    • opens overlaySouthwest Vacations®
      Earn points when you use your card
    • opens overlaySouthwest®   gift cards
      Earn points when you use your card
  • opens in the same windowPROMOTIONS
  • opens in same windowEVENTS
  • opens overlayCREDIT CARDS
    Southwest Rapid Rewards Priority Credit Card opens in the same window
    Priority Credit Card opens in the same window
    Southwest Rapid Rewards Premier Credit Card opens in the same window
    Premier Credit Card opens in the same window
    Southwest Rapid Rewards Plus Credit Card opens in the same window
    Plus Credit Card opens in the same window
    Southwest Rapid Rewards Performance Business Credit Cardopens in the same window
    Business Credit Cards opens in the same window
  • opens in the same windowFAQs
opens drop-down panel hamburger menu icon
Two people looking at map

Frequently Asked Questions Frequently Asked Questions

Southwest brand bar Southwest brand bar
opens FAQ Consumer tabConsumer opens FAQ Business tabBusiness

Consumer Card Frequently Asked Questions

Do I earn points on all purchases?

Yes! Here’s how your Southwest Rapid Rewards® points add up:same page link to footnote reference *

If you're a Southwest Priority Cardmember, here's how your points add up

  • Earn 4 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest gift cards
  • Earn 2 points for every $1 you spend at gas stations and restaurants
  • Earn 1 point per $1 spent on all purchases made with your card

If you're a Southwest Premier Cardmember, here's how your points add up

  • Earn 3 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest gift cards
  • Earn 2 points for every $1 you spend at grocery stores and restaurants on the first $8,000 in combined purchases per year
  • Earn 1 point per $1 spent on all purchases made with your card

If you're a Southwest Plus Cardmember, here's how your points add up

  • Earn 2 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest gift cards
  • Earn 2 points for every $1 you spend at gas stations and grocery stores on the first $5,000 in combined purchases per year
  • Earn 1 point per $1 spent on all purchases made with your card
When will I receive my points?

Points earned on purchases appear in your Rapid Rewards account up to 30 days after your statement cycle date.

How do I check my points balance?

Log in to your Rapid Rewards account at opens overlaySouthwest.com® to see the points you've earned.

How many points do I need to redeem for a flight?

The number of points needed for a reward flight depends on the fare. Just like fares, reward flight pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.

What are More Rewards redemption options?

In addition to being awarded with flights, you can use your points for international flights, hotel stays, car rentals, gift cards, and more. View all your redemption options opens overlayhere.

Rewards Dashboard for your Southwest Rapid Rewards® Credit Card.

As a Southwest Rapid Rewards Cardmember, you can now keep track of all the points you've earned so far this year with your card. You can also see the benefits and perks that come with your card.

opens in a new window Log in

Find your Rewards Dashboard by viewing your Southwest Rapid Rewards Credit Card account on Chase.com:

Chase credit card account dashboard step one select the ‘more...’ tab on your card’s account page.

Chase credit card account dashboard step one select the ‘more...’ tab on your card’s account page.

Chase credit card account dashboard step two choose ‘rewards dashboard’ from the ‘more...’ pulldown menu.

Chase credit card account dashboard step two choose ‘rewards dashboard’ from the ‘more...’ pulldown menu.

Chase credit card rewards dashboard step three view your points, spending, and other benefits.

Chase credit card rewards dashboard step three view your points, spending, and other benefits.

Illustrative Example Only

What are tier qualifying points?same page link to footnote reference *

Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines or when you use your Southwest Rapid Rewards Priority and Premier Credit Cards to make purchases.

Priority Cardmembers can earn 2,500 TQPs toward A-List for every $5,000 in purchases annually-with no limit on the amount of TQPs you can earn.

Premier Cardmembers can earn 1,500 TQPs toward A-List status for every $5,000 spent in purchases annually—with no limit on the amount of TQPs you can earn.same page link to footnote reference *

What is A-List status and how do I get it?

You need 35,000 tier qualifying points or 20 one-way qualifying flights per calendar year to qualify for A-List status. A-List Members enjoy:

  • Priority boarding
  • Priority check-in and security lane accesssame page link to footnote reference *
  • 25% more Rapid Rewards points earned on each flight
  • Same-day standbysame page link to footnote reference *
  • Dedicated A-List Members phone line
opens overlayLearn more
What is a Companion Pass?same page link to footnote reference *

Companion Pass is the benefit that allows you to choose one person to fly with you, free of airline charges (does not include taxes and fees from $5.60 one-way) every time you purchase or redeem points for a flight. All points earned with your Rapid Rewards Credit Card count toward Companion Pass.

Remember, as an exclusive benefit, Rapid Rewards Credit Cardmembers will receive a boost of 10,000 Companion Pass qualifying points every year.

opens overlayLearn more
calendar and key
IMPORTANT: Know your credit card's annual earning cutoff date.

Your December statement closing date is the cutoff for purchases made with your Rapid Rewards Credit Card to count towards a Companion Pass for that calendar year.

For example, if your December statement closes on December 16, points for purchases posted to your statements made after that date will not count toward qualifying points for the year.

calendar and key
Can I pay my bills online and set up automatic payments?

Yes, it's easy to pay your bills online and set up one-time or recurring paymentssame page link to footnote reference *. opens in a new windowLog in to your account to get started.

How to enroll in Chase Onlineservice markSM or the Chase Mobile® app

If you're new to chase.com, choose "opens in a new windowNot enrolled? Sign up now." to create a Chase Onlineservice markSM account.

Or use the Chase Mobile® appsame page link to footnote reference *
Make a payment from your mobile device. opens in a new windowLearn how.

Give paperless a try
Paperless statements allow you to access your statement virtually anytime, from anywhere with Chase Onlineservice markSM or the Chase Mobile® app. And you always have the option of going back to paper statements if you choose. opens in a new windowShow me how.

How do I request an increase in my credit line?

You can call the number on the back of your card to learn more about requesting a credit line increase to help you enjoy more purchasing power.

How do I upgrade?

To upgrade to a Rapid Rewards Premier or Priority Credit Card, call 1-800-792-00011-800-792-0001.

Will my annual fee change?

The Rapid Rewards Premier Credit Card comes with a $149 annual fee; but it also includes 6,000 anniversary bonus points and earn on grocery stores and restaurants up to 8k per year, a Complimentary Preferred seat within 48 hours prior to departure, a 15% promo code, 25% back on inflight purchases. Learn more about the Premier Credit Card.

The Rapid Rewards Priority Credit Card comes with a $229 annual fee; but it also includes 7,500 anniversary points earn on gas stations and restaurants, a Complimentary Preferred seat at booking, Unlimited upgrades to an Extra Legroom Seat and 25% back on inflight purchases. Learn more about the Priority Credit Card.

You’ll receive a letter explaining the new annual fee and when it will apply, as well as your right to reject the change to your product and the associated annual fee.

When will I receive my new card?

It may take up to four business days for your upgrade request to be approved and new benefits to take effect. As long as you continue to meet our credit criteria, your new card will arrive within 7 to 12 business days after the upgrade is approved. You will also receive new cards for any authorized users on this account within 7 to 12 business days.

Will my account information stay the same?

Yes, for your convenience your credit card account number will not change; but the expiration date and CVV/security code on the back of your card may change. So you should double-check any automatic payments to make sure they are set up correctly.

I'll keep all the points I've already earned, right?

Of course! Any points you've earned to date will transfer automatically to your newly upgraded account. You will not lose any points as a result of this upgrade.

Business Card Frequently Asked Questions

Do I earn points on all purchases?

Yes! Here’s how your Southwest Rapid Rewards® Performance Business Card points add up:same page link to footnote reference *

  • Earn 4 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest gift cards
  • Earn 2 points for every $1 you spend at gas stations and restaurants
  • Earn 2 points for every $1 you spend on local transit and commuting, including rideshare
  • Earn 2 points for every $1 you spend on hotel accommodations booked directly with the hotel
  • 1 point per $1 spent on all purchases made with your card

If you're a Southwest Rapid Rewards Premier Business Cardmember, here's how your points add up:same page link to footnote reference *

  • Earn 3 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest gift cards
  • Earn 2 points for every $1 you spend at gas stations and restaurants on the first $8,000 in combined purchases per year
  • 1 point per $1 spent on all purchases made with your card

If you're a Southwest Rapid Rewards Plus Business Cardmember, here's how your points add up:same page link to footnote reference *

  • Earn 2 points per $1 spent on Southwest Airlines® purchases, including flights, inflight, and Southwest gift cards
  • Earn 2 points for every $1 you spend at gas stations and restaurants on the first $5,000 in combined purchases per year
  • 1 point per $1 spent on all purchases made with your card
When will I receive my points?

Points earned on purchases appear in your Rapid Rewards account up to 30 days after your statement cycle date.

How do I check my points balance?

Log in to your Rapid Rewards account at opens overlaySouthwest.com® to see the points you've earned.

How many points do I need to redeem for a flight?

The number of points needed for a reward flight depends on the fare. Just like fares, reward flight pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.

What are More Rewards redemption options?

In addition to being awarded with flights, you can use your points for international flights, hotel stays, car rentals, gift cards, and more. View all your redemption options opens overlayhere.

Rewards Dashboard for your Southwest Rapid Rewards® Credit Card.

As a Southwest Rapid Rewards Cardmember, you can now keep track of all the points you've earned so far this year with your card. You can also see the benefits and perks that come with your card.

opens in a new window Log in

Find your Rewards Dashboard by viewing your Southwest Rapid Rewards Credit Card account on Chase.com:

Chase credit card account dashboard step one select the ‘more...’ tab on your card’s account page.

Chase credit card account dashboard step one select the ‘more...’ tab on your card’s account page.

Chase credit card account dashboard step two choose ‘rewards dashboard’ from the ‘more...’ pulldown menu.

Chase credit card account dashboard step two choose ‘rewards dashboard’ from the ‘more...’ pulldown menu.

Chase credit card rewards dashboard step three view your points, spending, and other benefits.

Chase credit card rewards dashboard step three view your points, spending, and other benefits.

Illustrative Example Only

What are tier qualifying points?same page link to footnote reference *

Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines or when you use your Southwest Rapid Rewards Performance Business and Premier Business Credit Cards to make purchases.

Performance Business Cardmembers can earn 2,500 TQPs toward A-List for every $5,000 in purchases annually-with no limit on the amount of TQPs you can earn.

Premier Business Cardmembers can earn 2,000 TQPs toward A-List status for every $5,000 spent in purchases annually—with no limit on the amount of TQPs you can earn.same page link to footnote reference *

What is A-List status and how do I get it?

You need 35,000 tier qualifying points or 20 one-way qualifying flights per calendar year to qualify for A-List status. A-List Members enjoy:

  • Priority boarding
  • Priority check-in and security lane accesssame page link to footnote reference *
  • 25% more Rapid Rewards points earned on each flight
  • Same-day standbysame page link to footnote reference *
  • Dedicated A-List Members phone line
opens overlayLearn more
What is a Companion Pass?same page link to footnote reference *

Companion Pass is the benefit that allows you to choose one person to fly with you, free of airline charges (does not include taxes and fees from $5.60 one-way) every time you purchase or redeem points for a flight. All points earned with your Rapid Rewards Credit Card count toward Companion Pass.

Remember, as an exclusive benefit, Rapid Rewards Credit Cardmembers will receive a boost of 10,000 Companion Pass qualifying points every year.

opens overlayLearn more
calendar and key
IMPORTANT: Know your credit card's annual earning cutoff date.

Your December statement closing date is the cutoff for purchases made with your Rapid Rewards Credit Card to count towards a Companion Pass for that calendar year.

For example, if your December statement closes on December 16, points for purchases posted to your statements made after that date will not count toward qualifying points for the year.

calendar and key
Can I pay my bills online and set up automatic payments?

Yes, it's easy to pay your bills online and set up one-time or recurring payments.same page link to footnote reference * opens in a new windowLog in to your account to get started.

How do I request employee cards to be added to my business account?

You, as the Authorizing Officer of the account can add employee cards by opens in a new windowlogging in online.same page link to footnote reference *

How to enroll in Chase Onlineservice markSM or the Chase Mobile® app

If you're new to chase.com, choose "opens in a new windowNot enrolled? Sign up now." to create a Chase Onlineservice markSM account.

Or use the Chase Mobile® appsame page link to footnote reference *
Make a payment from your mobile device. opens in a new windowLearn how.

Give paperless a try
Paperless statements allow you to access your statement virtually anytime, from anywhere with Chase Onlineservice markSM or the Chase Mobile® app. And you always have the option of going back to paper statements if you choose. opens in a new windowShow me how.

How do I request an increase in my credit line?

You can call the number on the back of your card to learn more about requesting a credit line increase to help you enjoy more purchasing power for your business.

How do I upgrade?

To upgrade your Rapid Rewards Business Credit Card, call 1-800-346-55381-800-346-5538.

Will my annual fee change?

The Rapid Rewards business credit card comes with varying fees. The Rapid Rewards Premier Business Credit Card comes with a $149 annual fee. Some of the card benefits includes: 6,000 anniversary points; complimentary Preferred seat within 48 hours prior to departure, when available; first checked bag free; boarding benefit; 15% flight discount and 25% back on inflight purchases. Learn more about the Premier Business Credit Card.

The Rapid Rewards Performance Business Credit Card comes with a $299 annual fee. Some of the card benefits includes: 9,000 anniversary points; complimentary Preferred seat at booking; unlimited upgrades to an Extra Legroom seat within 48 hours prior to departure, when available; first checked bag free; Global Entry or TSA PreCheck® fee credit; boarding benefit; and 25% back on inflight purchases. Learn more about the Performance Business Credit Card.

When will I receive my new card?

It may take up to four business days for your upgrade request to be approved and new benefits to take effect. As long as you continue to meet our credit criteria, your new card will arrive within 7 to 12 business days after the upgrade is approved. You will also receive new cards for any authorized users on this account within 7 to 12 business days.

Will my account information stay the same?

Yes, for your convenience your credit card account number will not change; but the expiration date and CVV/security code on the back of your card may change. So you should double-check any automatic payments to make sure they are set up correctly.

I'll keep all the points I've already earned, right?

Of course! Any points you've earned to date will transfer automatically to your newly upgraded account. You will not lose any points as a result of this upgrade.

Begin overlay.

* TERMS AND CONDITIONS

Earning in the Rewards Program: See your Card Rewards Program Agreement for more details.

Tier Qualifying Points For Southwest Rapid Rewards Priority Credit Card: Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines® or when you, or an authorized user or an employee, use the eligible Southwest Rapid Rewards® Credit Card from Chase to make purchases of products and services, minus returns or refunds. (You’ll earn 2,500 TQPs for each $5,000 in purchases annually. “Annually” means the year beginning with your account open date through the first December statement date of that same year, and each 12 billing cycles starting after your December statement date through the following December statement date.) TQPs earned during a billing cycle on an eligible Southwest Rapid Rewards Credit Card from Chase are not available for qualification for benefits such as A-List and A-List Preferred status until they are posted to your Rapid Rewards account. The following will not count toward qualification for A-List or A-List Preferred status: Rapid Rewards program enrollment points; Rapid Rewards reward flights; Rapid Rewards Companion Pass® travel; Rapid Rewards partner points except for TQPs earned on the eligible Southwest Rapid Rewards Credit Card from Chase; Rapid Rewards bonus points, unless specifically designated as such; non-revenue travel, unless specifically designated as eligible; stops at intermediate cities on connecting or through flights; and charter flights. TQPs are not redeemable for travel on Southwest® or through the “More Rewards” site. Eligible credit cards: Southwest Rapid Rewards Priority Credit Card or Southwest Rapid Rewards Performance Business Credit Card.

Tier Qualifying Points For Southwest Rapid Rewards Premier Credit Card: Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines® or when you or an authorized user use the eligible Southwest Rapid Rewards® Credit Card from Chase to make purchases of products and services, minus returns or refunds. (You’ll earn 1,500 TQPs for each $5,000 in purchases annually. “Annually” means the year beginning with your account open date through the first December statement date of that same year, and each 12 billing cycles starting after your December statement date through the following December statement date.) TQPs earned during a billing cycle on an eligible Southwest Rapid Rewards Credit Card from Chase are not available for qualification for benefits such as A-List and A-List Preferred status until they are posted to your Rapid Rewards account. The following will not count toward qualification for A-List or A-List Preferred status: Rapid Rewards program enrollment points; Rapid Rewards reward flights; Rapid Rewards Companion Pass® travel; Rapid Rewards partner points except for TQPs earned on the eligible Southwest Rapid Rewards Credit Card from Chase; Rapid Rewards bonus points, unless specifically designated as such; non-revenue travel, unless specifically designated as eligible; stops at intermediate cities on connecting or through flights; and charter flights. TQPs are not redeemable for travel on Southwest® or through the “More Rewards” site. Eligible credit cards: Southwest Rapid Rewards Premier Credit Card.

Priority Check In And Security Lane Access: For a complete list of available Fly By® locations, visit opens overlaySouthwest.com/flyby.

Southwest® Same Day Upgrades for A-List and A-List Preferred: If there’s an open seat on a different flight that departs on the same calendar day as your original flight and it’s between the same cities, A-List and A-List Preferred Members can get a seat on the new flight free of airline charges. If there isn’t an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. For both the same-day change and same-day standby benefits, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. If using the app or mobile web for standby, you must list your name 30 minutes ahead of scheduled departure. Southwest Business Customers booked through travel agencies may need to see a Southwest agent at the airport for both a same-day change or standby listing. See opens overlaySouthwest.com/standby for more details. Based on the flight status contact preference selected during booking, the message regarding your standby status will be an email or text message with a link to access the boarding pass via the Southwest app, mobile web, or you can visit a Southwest Gate Agent to print off the boarding pass. If there are any government taxes and fees associated with these itinerary changes, you will be required to pay those but refunds will be provided. Your original boarding position is not guaranteed. Important: These benefits are available only by seeing a Southwest Gate Agent or calling 1-800-I-FLY-SWA®. If you change your flight through any other channel or to a flight that does not meet the requirements outlined above, you will be responsible for the difference in price. If an A-List or A-List Preferred Member is traveling on a multiple-Passenger reservation, same-day standby and same-day change will not be provided for non-A-List or non-A-List Preferred Members in the same reservation. For A-List and A-List Preferred Members who have also qualified for a Companion Pass®, A-List, and A-List Preferred benefits are not available to the Companion unless the Companion is also an A-List or A-List Preferred Member.

Companion Pass Qualifying Points: Companion Pass® qualifying points are earned from revenue flights booked through Southwest®, points earned on Rapid Rewards® Credit Cards, and base points earned from Rapid Rewards partners. The following do not count as Companion Pass qualifying points: purchased points; points transferred between Members; points converted from hotel and car loyalty programs, e-Rewards®, Valued Opinions, and Diners Club®; points earned from Rapid Rewards program enrollment, tier bonus points; flight bonus points; and partner bonus points (with the exception of the Rapid Rewards Credit Cards from Chase). No points nor tier or Companion Pass qualifying points will be awarded for flights taken by the Companion when flying on a Companion Pass reservation. Points earned during a billing cycle on a Southwest Airlines Rapid Rewards Credit Card from Chase are not available for redemption or qualification for Companion Pass status until they are posted on your billing statement and posted to your Rapid Rewards account. Only points posted on your billing statements and posted to your Rapid Rewards account during the same calendar year are available for qualification for Companion Pass status. For example, if you make a purchase after your December billing statement cycle date, the points on those purchases will not count toward Companion Pass status in the year the purchase was made; they will appear on your January billing statement and post to your Rapid Rewards account in January. Companion Pass Qualifying Points Boost: As a Southwest Rapid Rewards Cardmember, you will earn one boost of 10,000 Companion Pass qualifying points each calendar year. The boost will be deposited into your eligible Rapid Rewards account by January 31st each calendar year or up to 30 days after account opening. To receive Companion Pass qualifying points boost your credit card account must be open and not in default at the time of fulfillment. Only one credit card account per Southwest Rapid Rewards Member (Rapid Rewards Member must be the primary Cardmember on that account), is eligible for one boost of 10,000 Companion Pass qualifying points per calendar year. JPMorgan Chase Bank, N.A. is not responsible for the provision of, or failure to provide, the stated benefits and services.

Paying Bills Using A Credit Card: Please contact your service merchant for details on any fees that may be associated with paying your bill using a credit card.

Chase Mobile App: Chase Mobile® app is available for select mobile devices. Message and data rates may apply.

JPMorgan Chase Bank, N.A. Member FDIC

* TERMS AND CONDITIONS

Earning in the Rewards Program: See your Card Rewards Program Agreement for more details.

Tier Qualifying Points For Southwest Rapid Rewards Performance Business Credit Card: Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines® or when you, or an authorized user or an employee, use the eligible Southwest Rapid Rewards® Credit Card from Chase to make purchases of products and services, minus returns or refunds. (You’ll earn 2,500 TQPs for each $5,000 in purchases annually. “Annually” means the year beginning with your account open date through the first December statement date of that same year, and each 12 billing cycles starting after your December statement date through the following December statement date.) TQPs earned during a billing cycle on an eligible Southwest Rapid Rewards Credit Card from Chase are not available for qualification for benefits such as A-List and A-List Preferred status until they are posted to your Rapid Rewards account. The following will not count toward qualification for A-List or A-List Preferred status: Rapid Rewards program enrollment points; Rapid Rewards reward flights; Rapid Rewards Companion Pass® travel; Rapid Rewards partner points except for TQPs earned on the eligible Southwest Rapid Rewards Credit Card from Chase; Rapid Rewards bonus points, unless specifically designated as such; non-revenue travel, unless specifically designated as eligible; stops at intermediate cities on connecting or through flights; and charter flights. TQPs are not redeemable for travel on Southwest® or through the “More Rewards” site. Eligible credit cards: Southwest Rapid Rewards Priority Credit Card or Southwest Rapid Rewards Performance Business Credit Card.

Tier Qualifying Points For Southwest Rapid Rewards Premier Business Credit Card: Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines® or when you or an employee use the eligible Southwest Rapid Rewards® Credit Card from Chase to make purchases of products and services, minus returns or refunds. (You’ll earn 2,000 TQPs for each $5,000 in purchases annually. “Annually” means the year beginning with your account open date through the first December statement date of that same year, and each 12 billing cycles starting after your December statement date through the following December statement date.) TQPs earned during a billing cycle on an eligible Southwest Rapid Rewards Credit Card from Chase are not available for qualification for benefits such as A-List and A-List Preferred status until they are posted to your Rapid Rewards account. The following will not count toward qualification for A-List or A-List Preferred status: Rapid Rewards program enrollment points; Rapid Rewards reward flights; Rapid Rewards Companion Pass® travel; Rapid Rewards partner points except for TQPs earned on the eligible Southwest Rapid Rewards Credit Card from Chase; Rapid Rewards bonus points, unless specifically designated as such; non-revenue travel, unless specifically designated as eligible; stops at intermediate cities on connecting or through flights; and charter flights. TQPs are not redeemable for travel on Southwest® or through the “More Rewards” site. Eligible credit cards: Southwest Rapid Rewards Premier Business Credit Card.

Priority Check In And Security Lane Access: For a complete list of available Fly By® locations, visit opens overlaySouthwest.com/flyby.

Southwest® Same Day Upgrades for A-List and A-List Preferred: If there’s an open seat on a different flight that departs on the same calendar day as your original flight and it’s between the same cities, A-List and A-List Preferred Members can get a seat on the new flight free of airline charges. If there isn’t an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. For both the same-day change and same-day standby benefits, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. If using the app or mobile web for standby, you must list your name 30 minutes ahead of scheduled departure. Southwest Business Customers booked through travel agencies may need to see a Southwest agent at the airport for both a same-day change or standby listing. See opens overlaySouthwest.com/standby for more details. Based on the flight status contact preference selected during booking, the message regarding your standby status will be an email or text message with a link to access the boarding pass via the Southwest app, mobile web, or you can visit a Southwest Gate Agent to print off the boarding pass. If there are any government taxes and fees associated with these itinerary changes, you will be required to pay those but refunds will be provided. Your original boarding position is not guaranteed. Important: These benefits are available only by seeing a Southwest Gate Agent or calling 1-800-I-FLY-SWA®. If you change your flight through any other channel or to a flight that does not meet the requirements outlined above, you will be responsible for the difference in price. If an A-List or A-List Preferred Member is traveling on a multiple-Passenger reservation, same-day standby and same-day change will not be provided for non-A-List or non-A-List Preferred Members in the same reservation. For A-List and A-List Preferred Members who have also qualified for a Companion Pass®, A-List, and A-List Preferred benefits are not available to the Companion unless the Companion is also an A-List or A-List Preferred Member.

Companion Pass Qualifying Points: Companion Pass® qualifying points are earned from revenue flights booked through Southwest®, points earned on Rapid Rewards® Credit Cards, and base points earned from Rapid Rewards partners. The following do not count as Companion Pass qualifying points: purchased points; points transferred between Members; points converted from hotel and car loyalty programs, e-Rewards®, Valued Opinions, and Diners Club®; points earned from Rapid Rewards program enrollment, tier bonus points; flight bonus points; and partner bonus points (with the exception of the Rapid Rewards Credit Cards from Chase). No points nor tier or Companion Pass qualifying points will be awarded for flights taken by the Companion when flying on a Companion Pass reservation. Points earned during a billing cycle on a Southwest Airlines Rapid Rewards Credit Card from Chase are not available for redemption or qualification for Companion Pass status until they are posted on your billing statement and posted to your Rapid Rewards account. Only points posted on your billing statements and posted to your Rapid Rewards account during the same calendar year are available for qualification for Companion Pass status. For example, if you make a purchase after your December billing statement cycle date, the points on those purchases will not count toward Companion Pass status in the year the purchase was made; they will appear on your January billing statement and post to your Rapid Rewards account in January. Companion Pass Qualifying Points Boost: As a Southwest Rapid Rewards Cardmember, you will earn one boost of 10,000 Companion Pass qualifying points each calendar year. The boost will be deposited into your eligible Rapid Rewards account by January 31st each calendar year or up to 30 days after account opening. To receive Companion Pass qualifying points boost your credit card account must be open and not in default at the time of fulfillment. Only one credit card account per Southwest Rapid Rewards Member (Rapid Rewards Member must be the primary Cardmember on that account), is eligible for one boost of 10,000 Companion Pass qualifying points per calendar year. JPMorgan Chase Bank, N.A. is not responsible for the provision of, or failure to provide, the stated benefits and services.

Paying Bills Using A Credit Card: Please contact your service merchant for details on any fees that may be associated with paying your bill using a credit card.

Chase Mobile App: Chase Mobile® app is available for select mobile devices. Message and data rates may apply.

JPMorgan Chase Bank, N.A. Member FDIC

End overlay.
Begin external link overlay.

You're now leaving Chase

Chase's website and/or mobile terms, privacy and security policies don't apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn't responsible for (and doesn't provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.

Proceed Button link opens in a new window
End external link overlay.
© 2025 Southwest Airlines® Co.
 JPMorgan Chase Bank, N.A. Member FDIC
returns to footnote reference*Terms & Conditionsopens overlay.  |  opens in a new windowPrivacy Policy
  |  
opens in a new windowSecurity  |  opens in a new windowTerms of Use
opens in the same windowContact Us  |  opens in the same windowFAQs
opens overlay Twitter icon opens overlay Facebook icon opens overlay Instagram icon opens overlay YouTube icon