HAVE QUESTIONS ABOUT YOUR CASH BACK?

You need to activate new 5% cash back categories every three months. We ask you to activate because we want to make sure you’re aware when categories change and where you can earn 5% cash back.

There are 6 easy ways to activate. Just choose the one that's best for you!

1. Online – visit opens in a new window www.chase.com/ultimaterewards or opens in a new window chase.com/freedom
2. Email – provide your email address opens in a new window here. We'll send you an email when it's time to activate. It takes just one click!
3. Chase Mobile app same page link to footnote target ¹ – If you already have the Chase Mobile app tap opens in a new window here to activate your 5% cash back. Don’t have the Chase Mobile app? Download it opens in a new window here.
4. Phone – call the number on the back of your card and let one of our specialists activate your 5% cash back.
5. Chase location – visit any Chase bank and see a personal banker.
6. ATM – Chase checking customers can activate their 5% cash back with one click via the ATM while making a cash withdrawal.

Yes! You can update your email address opens in a new window here to receive email reminders.

Yes! It’s a benefit that comes with your card. All you need to do is activate your 5% cash back every three months at opens in a new window chase.com/freedom.

This quarter, the deadline for activation is September 14, 2021. So in order to earn 5% cash back on up to $1,500 in combined purchases in the bonus categories from July 1 – September 30, 2021, you need to activate by then.

Yes! In fact, you’ll earn 5% cash back for all category purchases you’ve made for the whole quarter (up to $1,500), no matter when you activate as long as it’s by September 14, 2021. So if you activate any day before then, you’ll earn 5% cash back for category purchases dating back to July 1, 2021.

If you do not activate by September 14, 2021, you will not earn 5% cash back in the bonus categories. You can activate the next quarter’s categories starting September 15, 2021. To make sure you don’t forget to activate, you can sign up for activation reminders via email at opens in a new window chase.com/freedom.

Yes, please activate 5% cash back on all of your Chase Freedom accounts to make sure you earn 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter (on each account).

Activation is free and easy! There are no other restrictions around activating your 5% cash back. Activate your 5% cash back each quarter, and you will earn bonus rewards as long as your account is open and not in default at the time of fulfillment.

You’ll earn unlimited 1% cash back on all purchases. In addition, you’ll earn 4% cash back on up to $1,500 spent in combined purchases in the bonus categories from July 1 – September 30, 2021. That’s a total of 5% cash back, which means you can earn up to $75 cash back ($15 cash back plus your $60 bonus cash back). You must activate your 5% cash back by September 14, 2021 and use your card between July 1 – September 30, 2021 in the bonus categories to earn bonus cash back.

Merchants who accept Visa/Mastercard credit cards are assigned a merchant code which is determined by the merchant or its processor in accordance with Visa/Mastercard procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making rewards offers to you. Please note we make every effort to include all relevant merchant codes in its rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won’t qualify for reward offers on purchases in that category. Purchases submitted by you, an authorized user, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category.

In order for a purchase to qualify for 5% cash back in this quarter’s rewards categories, the merchant must submit the charges to your credit card by the last day of the quarter. For example, if the merchant charges your card on a different date than you placed your purchase such as the shipping date, delivery date, or installation date, and that date is after the end of the quarter, the purchase will not earn bonus 5% cash back.

We’ll announce the categories each quarter when it’s time to activate, so you’ll know where you’re earning 5% cash back for the coming quarter. Activate now to earn 5% cash back on up to $1,500 in combined purchases at Grocery Stores (excluding Target^® & Walmart^®) same page link to footnote target ² and on Select Streaming Services from July 1 to September 30, 2021. opens in the same window See calendar.

You’ll earn 5% cash back on up to $1,500 in combined purchases at Grocery Stores (excluding Target^® & Walmart^®) same page link to footnote target ² and on Select Streaming Services when you use your card from July 1 – September 30, 2021.

Yes, as long as you are activated for the quarter, you will earn both offers simultaneously until you reach the spend cap for each offer ($1,500 quarterly spend cap applies to combined purchases for both quarterly bonus categories: Grocery Stores and Select Streaming Services); however, please note, since both your new cardmember bonus and quarterly bonus are earned as 4% bonus cash back on top of the 1% cash back earned on every purchase, the most you will earn per $1 in grocery store purchases in Q3 is 9% cash back: 1% earn on every purchase, plus 4% for the quarterly bonus, plus 4% for the new cardmember bonus. Your 1% and 4% bonus earns will display as separate lines on your billing statement.

Merchants in the Grocery Stores category include supermarkets, merchants that offer a full service grocery line of merchandise including a deli and bakery as well as smaller grocery stores. Some merchants that sell grocery items are not included in this category; for example, larger stores that sell a wide variety of goods, such as Target^®, Walmart^®, same page link to footnote target ² discount stores, warehouse clubs, and some smaller merchants such as drugstores and merchants that specialize in only a few grocery items. Purchases made at gas stations from merchants who also operate grocery stores are not included in this category. Delivery service merchants will not be included in this category unless the merchant has set up such purchases to be classified in the grocery stores category.

Merchants in the Select Streaming Services category specialize in delivering music and video content over the internet. Only subscriptions paid for or purchases made with the following select merchants will qualify for this category: Disney+, Hulu, ESPN+, Netflix, Sling, Vudu, Fubo TV, Apple Music, SiriusXM, Pandora, Spotify and YouTube TV. The listed merchant(s) should not be considered sponsors or co-sponsors of this program. All trademarks are the property of their respective owner(s).

Merchants in the gas stations category sell automotive gasoline that can be paid for either at the pump or inside the station and may or may not sell other goods or services at their location. Merchants that do not specialize in selling automotive gasoline are not included in this category; for example, truck stops, boat marinas, oil and propane distributors, and home heating companies.

Merchants in the home improvement stores category specialize in selling a variety of home improvement supplies, from larger home improvement stores to smaller hardware stores. Merchants that sell a wide variety of general goods which may include home improvement supplies, for example, warehouse clubs, discount stores, or grocery stores, are not included in this category. Also, merchants that specialize in home furnishings, garden and landscaping supplies are not included.

These merchants operate warehouse-style retail stores, sell in bulk, and concentrate on price appeal. Merchants sell a full range of household goods and merchandise, groceries, furniture, electronics, appliances, and auto supplies. These merchants may or may not have membership requirements. Gas, fuel, wholesale specialty service purchases such as travel, insurance, cell phone and home improvement will not qualify in this category. Delivery service merchants will be included if they classify as a wholesale club merchant.

Only purchases for internet, cable, satellite television and radio, cellular, wireless data, and landline services will qualify. Purchases of equipment are not included. If you purchase or pay for your internet, cable and satellite television, phone or related services in a merchant's store that is not classified by the merchant in the applicable services category, the purchase or payment will not qualify; for example, phone bill payments in a merchant's store that is classified as a telephone equipment store.

You’d be surprised! You can earn up to $75 bonus cash back each quarter ($15 cash back plus your $60 bonus cash back), and you always earn unlimited 1% cash back on all other purchases! Here’s a look at how your cash back can add up over just one quarter:

You always earn unlimited 1% cash back on all other purchases. See your Rewards Program Rules and Regulations/Agreement for details.

“Cash Back rewards” are the rewards you earn under the program. Cash Back rewards are tracked as points and each $1 in Cash Back rewards earned is equal to 100 points. You may simply see “Cash Back” in marketing materials when referring to the rewards you earn. When you use points to redeem for cash, each point is worth $0.01 (one cent), which means that 100 points equals $1 in redemption value. You can use your points to redeem for cash through an account statement credit or electronic deposit into an eligible checking or savings account held by a financial institution located in the United States.

No. You will earn a total of 5% cash back even on purchases that may qualify in two or more eligible categories; for example, using digital wallets at a restaurant when both are categories or buying gas at a gas station attached to a grocery store when both gas stations and grocery stores are categories.

Yes. You'll get 1% cash back on your purchases every day with Chase Freedom.

Yes! You'll earn unlimited 1% cash back at discount and warehouse stores. Chase Freedom always gives 1% cash back at stores like Target^® and Walmart^®. same page link to footnote target ²

No. You will always earn cash back on purchases made with your Chase Freedom card. However, a cash advance is not considered a purchase.

You earn a total of 5% cash back on up to $1,500 in combined purchases at Grocery Stores (excluding Target^® & Walmart^®) same page link to footnote target ² and on Select Streaming Services from July 1 to September 30, 2021. That means you earn 4% bonus cash back in addition to your 1% standard cash back you earn for a total of 5% cash back.

On your statement, you’ll see your rewards totaled as points in the Rewards Summary section. Your 1% standard cash back will appear as it normally does. Your 4% cash back will be broken out separately into categories with a description of “Bonus from 3Q 5% category”. And if you activate after the quarter has started, you will still get your 5% bonus cash back on all purchases made since July 1, 2021. It will show as “Retro(active) 3Q 5% cat(egory) bonus”.

In most cases, once you activate your 5% cash back, you'll see your rewards on the same statement you see your purchases. However, if your purchase was made within 1-2 weeks before your statement closing date, you may see your corresponding rewards on your next statement.