HAVE QUESTIONS ABOUT YOUR CASH BACK?

You need to activate new 5% cash back categories every three months. We ask you to activate because we want to make sure you’re aware when categories change and where you can earn 5% cash back.

There are 6 easy ways to activate. Just choose the one that's best for you!

1. Online – visit opens in a new window www.chase.com/ultimaterewards or opens in a new window chase.com/freedom
2. Email – provide your email address opens in a new window here. We'll send you an email when it's time to activate. It takes just one click!
3. Chase Mobile app Same page link to footnote reference ¹ – If you already have the Chase Mobile app tap opens in a new window here to activate your 5% cash back. Don’t have the Chase Mobile app? Download it opens in a new window here.
4. Phone – call the number on the back of your card and let one of our specialists activate your 5% cash back.
5. Chase location – visit any Chase bank and see a personal banker.
6. ATM – Chase checking customers can activate their 5% cash back with one click via the ATM while making a cash withdrawal.

Yes! You can update your email address opens in a new window here to receive email reminders.

Yes! It’s a benefit that comes with your card. All you need to do is activate your 5% cash back every three months at opens in a new window chase.com/freedom.

This quarter, the deadline for activation is June 14, 2023. So in order to earn 5% cash back on up to $1,500 in combined purchases in the bonus categories from April 1 - June 30, 2023, you need to activate by then.

Yes! In fact, you’ll earn 5% cash back for all category purchases you’ve made for the whole quarter (up to $1,500), no matter when you activate as long as it’s by June 14, 2023. So if you activate any day before then, you’ll earn 5% cash back for category purchases dating back to April 1, 2023.

If you do not activate by June 14, 2023, you will not earn 5% cash back in the bonus categories. You can activate the next quarter’s categories starting June 15, 2023. To make sure you don’t forget to activate, you can sign up for activation reminders via email at opens in a new window chase.com/freedom.

Yes, please activate 5% cash back on all of your Chase Freedom accounts to make sure you earn 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter (on each account).

Activation is free and easy! There are no other restrictions around activating your 5% cash back. Activate your 5% cash back each quarter, and you will earn bonus rewards as long as your account is open and not in default at the time of fulfillment.

You’ll earn unlimited 1% cash back on all purchases. In addition, you’ll earn 4% cash back on up to $1,500 spent in combined purchases in the bonus categories from April 1 - June 30, 2023. That’s a total of 5% cash back, which means you can earn up to $75 cash back ($15 cash back plus your $60 bonus cash back). You must activate your 5% cash back by June 14, 2023 and use your card between April 1 - June 30, 2023 in the bonus categories to earn bonus cash back.

Merchants who accept Visa/Mastercard credit cards are assigned a merchant code which is determined by the merchant or its processor in accordance with Visa/Mastercard procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making rewards offers to you. Please note we make every effort to include all relevant merchant codes in its rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won’t qualify for reward offers on purchases in that category. Purchases submitted by you, an authorized user, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category.

In order for a purchase to qualify for 5% cash back in this quarter’s bonus categories, the transaction date must be within the quarter. Sometimes a merchant will charge your card on a date after you make a purchase, such as the shipping date, delivery date, or installation date, and as a result the transaction date may be after the end of the quarter.

We’ll announce the categories each quarter when it’s time to activate, so you’ll know where you’re earning 5% cash back for the coming quarter. Activate now to earn 5% cash back on up to $1,500 in combined purchases at Amazon.com and Lowe's Same page link to Terms and Conditions reference ² from April 1 to June 30, 2023. opens in the same window See calendar.

You’ll earn 5% cash back on up to $1,500 in combined purchases at Amazon.com and Lowe's Same page link to Terms and Conditions reference ² when you use your card from April 1 to June 30, 2023.

The Amazon.com category includes purchases made at Amazon.com (including digital downloads, Amazon.com Gift Cards, Amazon Fresh orders, Amazon Prime subscriptions, and items sold by third-party merchants through Amazon.com’s marketplace) and Whole Foods Market (including physical Whole Foods Market and Whole Foods Market 365 stores, and the website accessible at www.wholefoodsmarket.com).

The Amazon.com category does not include (i) purchases from merchants using Amazon Pay, (ii) purchases made at international Amazon retail sites (including but not limited to Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, or Amazon.co.jp), or any other website operated by Amazon, (iii) purchases made at international Whole Foods Market sites, (iv) purchases of Whole Foods Market or Whole Foods Market 365 products or services through third-party sites such as Eventbrite, Instacart, Google Express and Shipt, (v) online purchases of Whole Foods Market or Whole Foods Market 365 gift cards (including through buyatab.com), event tickets or classes, (vi) purchases from certain third-party vendors operating at Whole Foods Market sites, (vii) purchases of massage services at any Whole Foods Market site, or (viii) purchases from Spa@Ink, in each case in Amazon’s sole discretion.

The Lowe's category includes purchases made at Lowe’s physical stores and Lowes.com including a variety of goods and services provided by merchant.

Purchases from contractors or specialists for providing a home improvement service are not eligible in the category. Transactions through a third-party provider will not be included in this category.

You’d be surprised! You can earn up to $75 bonus cash back each quarter ($15 cash back plus your $60 bonus cash back), and you always earn unlimited 1% cash back on all other purchases! Here’s a look at how your cash back can add up over just one quarter:

You always earn unlimited 1% cash back on all other purchases. See your Rewards Program Rules and Regulations/Agreement for details.

“Cash Back rewards” are the rewards you earn under the program. Cash Back rewards are tracked as points and each $1 in Cash Back rewards earned is equal to 100 points. You may simply see “Cash Back” in marketing materials when referring to the rewards you earn. When you use points to redeem for cash, each point is worth $0.01 (one cent), which means that 100 points equals $1 in redemption value. You can use your points to redeem for cash through an account statement credit or electronic deposit into an eligible checking or savings account held by a financial institution located in the United States.

No. You will earn a total of 5% cash back even on purchases that may qualify in two or more eligible categories; for example, using digital wallets at a restaurant when both are categories or buying gas at a gas station attached to a grocery store when both gas stations and grocery stores are categories.

Yes. You'll get 1% cash back on your purchases every day with Chase Freedom.

Yes! You'll earn unlimited 1% cash back at discount and warehouse stores. Chase Freedom always gives 1% cash back at stores like Walmart and Target Same page link to Terms and Conditions reference ².

No. You will always earn cash back on purchases made with your Chase Freedom card. However, a cash advance is not considered a purchase.

You earn a total of 5% cash back on up to $1,500 in combined purchases at Amazon.com and Lowe's Same page link to Terms and Conditions reference ² from April 1 to June 30, 2023. That means you earn 4% bonus cash back in addition to your 1% standard cash back you earn for a total of 5% cash back.

On your statement, you’ll see your rewards totaled as points in the Rewards Summary section. Your 1% standard cash back will appear as it normally does. Your 4% cash back will be broken out separately into categories with a description of “Bonus from 2Q 5% category”. And if you activate after the quarter has started, you will still get your 5% bonus cash back on all purchases made since April 1, 2023. It will show as “Retro(active) 2Q 5% cat(egory) bonus”.

In most cases, once you activate your 5% cash back, you'll see your rewards on the same statement you see your purchases. However, if your purchase was made within 1-2 weeks before your statement closing date, you may see your corresponding rewards on your next statement.