HAVE QUESTIONS ABOUT YOUR CASH BACK?

You need to activate new 5% cash back categories every three months. We ask you to activate because we want to make sure you’re aware when categories change and where you can earn 5% cash back.

There are 5 easy ways to activate. Just choose the one that's best for you!

1. Online – visit ultimaterewards.com or chase.com/freedom
2. Email – provide your email address here. We'll send you an email when it's time to activate. It takes just one click!
3. Phone – call the number on the back of your card and let one of our specialists activate your 5% cash back.
4. Chase location – visit any Chase bank and see a personal banker.
5. ATM – Chase checking customers can activate their 5% cash back with one click via the ATM while making a cash withdrawal.

Yes! You can update your email address here to receive email reminders.

Yes! It's a benefit that comes with your card. All you need to do is activate your 5% cash back every three months at chase.com/freedom

This quarter, the deadline for activation is December 14, 2019. So in order to earn 5% cash back on up to $1,500 in combined purchases in the bonus categories from October 1 to December 31, 2019, you need to activate by then.

Yes! In fact, you’ll earn 5% cash back for all category purchases you’ve made for the whole quarter (up to $1,500), no matter when you activate as long as it’s by December 14, 2019. So if you activate any day before then, you’ll earn 5% cash back for category purchases dating back to October 1.

If you do not activate by December 14, 2019, you will not earn 5% cash back in the bonus categories. You can activate the next quarter’s categories starting December 15, 2019. To make sure you don’t forget to activate, you can sign up for activation reminders via email at chase.com/freedom

Yes, please activate 5% cash back on all of your Chase Freedom accounts to make sure you earn 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter (on each account).

Activation is free and easy! There are no other restrictions around activating your 5% cash back. Activate your 5% cash back each quarter, and you will earn bonus rewards as long as your account is open and not in default at the time of fulfillment.

You’ll earn unlimited 1% cash back on all purchases. In addition, you’ll earn 4% cash back on up to $1,500 spent in combined purchases in the bonus categories from October 1 to December 31, 2019. That’s a total of 5% cash back, which means you can earn up to $75 cash back ($15 cash back plus your $60 bonus cash back). You must activate your 5% cash back by December 14, 2019 and use your card between October 1 to December 31, 2019 in the bonus categories to earn bonus cash back.

Merchants who accept Visa/MasterCard credit cards are assigned a merchant code which is determined by the merchant or its processor in accordance with Visa/MasterCard procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making rewards offers to you. Please note we make every effort to include all relevant merchant codes in its rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won't qualify for reward offers on purchases in that category. Purchases submitted by you, an authorized user, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category.

In order for a purchase to qualify for 5% cash back in this quarter’s rewards categories, the merchant must submit the charges to your credit card by the last day of the quarter. For example, if the merchant charges your card on a different date than you placed your purchase such as the shipping date, delivery date, or installation date, and that date is after the end of the is quarter, the purchase will not earn bonus 5% cash back.

We’ll announce the categories each quarter when it’s time to activate, so you’ll know where you’re earning 5% cash back for the coming quarter. Activate now to earn 5% cash back on up to $1,500 in combined purchases at Department Stores, and purchases made using PayPal or Chase Pay from October 1 to December 31, 2019. opens new windowSee calendar

You’ll earn 5% cash back on up to $1,500 in combined purchases from October 1 to December 31, 2019 when you use your card for purchases at Department Stores, and purchases made using PayPal or Chase Pay.

Please click here for merchants included and merchants not included in the Department Store category. Purchases made on a merchants website are included. The Department Store category does not include supercenters, discount stores, or specialty stores (i.e. stores that sell primarily one line of products such as shoe stores, pet stores, electronics stores, clothing stores) except for purchases made with these merchants using Chase Pay (a 5% category). If a merchant is not on the list, you will not earn bonus rewards. Department Store gift card purchases outside of the specific Department Store are excluded and will not earn bonus rewards.

Includes transactions made using your Chase Freedom card with PayPal for purchases or sending money. Purchases made using PayPal at merchants in the current 5% quarterly categories will be awarded a total of 5% Cash Back rewards on up to $1,500 in combined purchases. When you send money to Friends & Family via PayPal using your Chase Freedom card, standard transaction fees apply. See PayPal’s fees. Payments made through the Xoom transfer service are not eligible for 5%. Must have/open a PayPal account to send and receive money.

Includes purchases made using your Freedom card with your Chase Pay digital wallet during check out. Eligible purchases only qualify for a total of 5% Cash Back rewards; purchases using Chase Pay at other current 5% quarterly categories will be awarded a total of 5% Cash Back rewards on up to $1500 in combined purchases.

Merchants in the Gas Stations category sell automotive gasoline that can be paid for either at the pump or inside the station, and may or may not sell other goods or services at their location. Please note that some merchants that do not specialize in selling automotive gasoline are not included in this category, for example, truck stops, boat marinas, oil and propane distributors, and home heating companies.

Merchants in the Select Streaming Services category specialize in delivering music and video content over the internet. Only subscriptions paid for or purchases made with the following select merchants will qualify for this offer: Netflix, Hulu, Sling, Vudu, FuboTV, Apple Music, SiriusXM, Pandora, Spotify.

Merchants in the Chase Freedom Grocery stores category that does not include Walmart^® and Target^® purchases, includes supermarkets as well as smaller grocery stores. Please note that some merchants that sell grocery items are not included in this category; for example, larger stores that sell a wide variety of goods, such as Target^®, Walmart^®, discount stores, warehouse clubs, and some smaller merchants such as drugstores and merchants that specialize in only a few grocery items. In addition, please note that purchases made at gas stations operated by merchants who also operate grocery stores are not included in this category.

Merchants in the home improvement stores category specialize in selling a variety of home improvement supplies, from larger home improvement stores to smaller hardware stores. Please note that some larger merchants that sell a wide variety of general goods which may include home improvement supplies, for example, warehouse clubs, discount stores, or grocery stores, are not included in this category. Also, merchants that specialize in home furnishings, garden and landscaping supplies are not included.

Merchants in the Tolls category collect fees associated with toll roads, highways, and bridges. Note that purchases made during the quarter to replenish your electronic toll collection account will qualify.

Merchants in the Drugstores category specialize in selling prescription drugs and over-the-counter medicines, supplements and various health-related items. These merchants may also sell cosmetics, toiletries, greeting cards, and various household items such as cleaning supplies and packaged foods and drinks. Please note that some merchants that sell a wide variety of goods including these items, and which may contain an onsite pharmacy, for example, warehouse clubs, discount stores, or grocery stores, are not included in this category.

You’d be surprised! You can earn up to $75 bonus cash back each quarter ($15 cash back plus your $60 bonus cash back), and you always earn unlimited 1% cash back on all other purchases! Here’s a look at how your cash back can add up over just one quarter:

You always earn unlimited 1% cash back on all other purchases. See your Rewards Program Rules and Regulations/Agreement for details.

“Cash Back rewards” are the rewards you earn under the program. Cash Back rewards are tracked as points and each $1 in Cash Back rewards earned is equal to 100 points. You may simply see “Cash Back” in marketing materials when referring to the rewards you earn. When you use points to redeem for cash, each point is worth $0.01 (one cent), which means that 100 points equals $1 in redemption value. You can use your points to redeem for cash starting at 2,000 points through an account statement credit or electronic deposit into an eligible checking or savings account held by a financial institution located in the United States.

No. You will earn a total of 5% cash back even on purchases that may qualify in two or more eligible categories; for example, using Chase Pay at a restaurant when both are categories or buying gas at a gas station attached to a grocery store when both gas stations and grocery stores are categories.

Yes. You'll get 1% cash back on your purchases every day with Chase Freedom.

Chase Freedom gives you unlimited 1% cash back on all your purchases from the very first dollar you spend.

Yes! You'll earn unlimited 1% cash back at discount and warehouse stores. Chase Freedom always gives 1% cash back at stores like Target^® and Walmart^®.

No. You will always earn cash back on purchases made with your Chase Freedom card. However, a cash advance is not considered a purchase.

You earn a total of 5% cash back on up to $1,500 in combined purchases at Department Stores, and purchases made using PayPal or Chase Pay from October 1 through December 31, 2019. That means you earn 4% bonus cash back in addition to your 1% standard cash back you earn for a total of 5% cash back.

On your statement, you’ll see your rewards totaled as points in the Rewards Summary section. Your 1% standard cash back will appear as it normally does. Your 4% cash back will be broken out separately into categories with a description of “Bonus from 4Q 5% category”. And if you activate after the quarter has started, you will still get your 5% bonus cash back on all purchases made since October 1. It will show was “Retro(active) 4Q 5% cat(egory) bonus”

In most cases, once you activate your 5% cash back, you'll see your rewards on the same statement you see your purchases. However, if your purchase was made within 1-2 weeks before your statement closing date, you may see your corresponding rewards on your next statement.