HAVE QUESTIONS ABOUT YOUR CASH BACK?

You need to activate new 5% cash back categories every three months. We ask you to activate because we want to make sure you’re aware when categories change and where you can earn 5% cash back.

There are 5 easy ways to activate. Just choose the one that's best for you!

1. Online – visit opens in a new window ultimaterewards.com or opens in a new window chase.com/freedom
2. Email – provide your email address opens in a new window here. We'll send you an email when it's time to activate. It takes just one click!
3. Phone – call the number on the back of your card and let one of our specialists activate your 5% cash back.
4. Chase location – visit any Chase bank and see a personal banker.
5. ATM – Chase checking customers can activate their 5% cash back with one click via the ATM while making a cash withdrawal.

Yes! You can update your email address opens in a new window here to receive email reminders.

Yes! It’s a benefit that comes with your card. All you need to do is activate your 5% cash back every three months at opens in a new window chase.com/freedom.

This quarter, the deadline for activation is December 14, 2020. So in order to earn 5% cash back on up to $1,500 in combined purchases in the bonus categories from October 1 – December 31, 2020, you need to activate by then.

Yes! In fact, you’ll earn 5% cash back for all category purchases you’ve made for the whole quarter (up to $1,500), no matter when you activate as long as it’s by December 14, 2020. So if you activate any day before then, you’ll earn 5% cash back for category purchases dating back to October 1, 2020.

If you do not activate by December 14, 2020, you will not earn 5% cash back in the bonus categories. You can activate the next quarter’s categories starting December 15, 2020. To make sure you don’t forget to activate, you can sign up for activation reminders via email at opens in a new window chase.com/freedom.

Yes, please activate 5% cash back on all of your Chase Freedom accounts to make sure you earn 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter (on each account).

Activation is free and easy! There are no other restrictions around activating your 5% cash back. Activate your 5% cash back each quarter, and you will earn bonus rewards as long as your account is open and not in default at the time of fulfillment.

You’ll earn unlimited 1% cash back on all purchases. In addition, you’ll earn 4% cash back on up to $1,500 spent in combined purchases in the bonus categories from October 1 – December 31, 2020. That’s a total of 5% cash back, which means you can earn up to $75 cash back ($15 cash back plus your $60 bonus cash back). You must activate your 5% cash back by December 14, 2020 and use your card between October 1 to December 31, 2020 in the bonus categories to earn bonus cash back.

Merchants who accept Visa/Mastercard credit cards are assigned a merchant code which is determined by the merchant or its processor in accordance with Visa/Mastercard procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making rewards offers to you. Please note we make every effort to include all relevant merchant codes in its rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won’t qualify for reward offers on purchases in that category. Purchases submitted by you, an authorized user, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category.

In order for a purchase to qualify for 5% cash back in this quarter’s rewards categories, the merchant must submit the charges to your credit card by the last day of the quarter. For example, if the merchant charges your card on a different date than you placed your purchase such as the shipping date, delivery date, or installation date, and that date is after the end of the quarter, the purchase will not earn bonus 5% cash back.

We’ll announce the categories each quarter when it’s time to activate, so you’ll know where you’re earning 5% cash back for the coming quarter. Activate now to earn 5% cash back on up to $1,500 in combined purchases at Walmart and on purchases made using PayPal from October 1 to December 31, 2020. opens in the same window See calendar.

You’ll earn 5% cash back on up to $1,500 in combined purchases at Walmart and on purchases made using PayPal when you use your card from October 1 – December 31, 2020.

Purchases in the Walmart category include purchases at Walmart Discount Stores, Walmart SuperCenters, Walmart Neighborhood Markets, www.walmart.com, Walmart branded gas stations operated by Walmart, any other Walmart branded retail stores operated by Walmart, and purchases made with Walmart Pay. Please note that merchants operating within or on Walmart premises such as merchants that sell fast food, beauty services, and gas stations that are not Walmart branded are not included in this category. Walmart affiliate businesses such as Sam’s Club are also not included in this category.

Purchases in the PayPal category Include purchases made using your Chase Freedom card with PayPal. Purchases made using PayPal at merchants in the current 5% quarterly categories will be awarded a total of 5% Cash Back rewards on up to $1,500 in combined purchases. Payments made through the Xoom transfer service are not eligible for 5%. Must have/open a PayPal account. Please note, Friends and Family or Person-to-Person (P2P) transactions made with your Chase Freedom card on PayPal may be prohibited.

The Amazon.com category includes purchases made at Amazon.com including digital downloads, Amazon.com Gift Cards, Amazon.com Fresh orders, Amazon.com Prime subscriptions, and items sold by third party merchants through Amazon.com’s marketplace. 5% back is not earned on (i) purchases from merchants using Amazon Pay, (ii) purchases made at international Amazon retail sites (including but not limited to Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, or Amazon.co.jp), or any other website operated by Amazon.

The Whole Foods Market category includes purchases made at Whole Foods Market including physical Whole Foods Market store locations, 365 stores, and the website accessible at wholefoodsmarket.com. 5% back is not earned on (i) purchases made at international Whole Foods Market sites, (ii) purchases of Whole Foods Market or Whole Foods Market 365 products or services through third-party sites such as Eventbrite, Instacart, Google Express and Shipt, (iii) online purchases of event tickets, classes or gift cards redeemable at Whole Foods Market or Whole Foods Market 365 (including through buyatab.com), (iv) purchases from certain third-party vendors operating at Whole Foods Market sites, (v) purchases of massage chair services made at Whole Foods Market sites, or (vi) purchases from Spa@Ink.

Merchants in the Grocery Stores category include supermarkets, merchants that offer a full service grocery line of merchandise including a deli and bakery as well as smaller grocery stores. Some merchants that sell grocery items are not included in this category; for example, larger stores that sell a wide variety of goods, such as Target^®, Walmart^®, discount stores, warehouse clubs, and some smaller merchants such as drugstores and merchants that specialize in only a few grocery items. Purchases made at gas stations from merchants who also operate grocery stores are not included in this category. Delivery service merchants will not be included in this category unless the merchant has set up such purchases to be classified in the grocery stores category.

Merchants in the Fitness Club & Gym Membership category include health clubs, exercise, or athletic facilities requiring membership and offering access to services related to physical fitness, such as fitness clubs, fitness centers, fitness studios, gyms, aerobics, cardio fitness and other services such as yoga and cross fit training. Merchants that specialize in offering personalized or therapeutic services such as massage therapy, dietary and weight management counseling and personal training are not included in this category. In addition, some merchants that sell a wide variety of general goods, which may include fitness or athletic apparel, sporting goods, dietary food, health food or similar supplements are not included in this category. Also, certain lodging, hotel, motel, resort and central reservation services offering access to third party facilities that include fitness clubs or gyms are not included in this category unless the merchant has set up such purchases to be classified in this category.

Merchants in the Select Streaming Services category specialize in delivering music and video content over the internet. Only subscription services paid for with the following select merchants will qualify for this offer: Disney+, Netflix, Hulu, Sling, Vudu, Fubo TV, Apple Music, SiriusXM, Pandora, Spotify, YouTube TV, ESPN+.

Merchants in the gas stations category sell automotive gasoline that can be paid for either at the pump or inside the station, and may or may not sell other goods or services at their location. Merchants that do not specialize in selling automotive gasoline are not included in this category; for example, truck stops, boat marinas, oil and propane distributors, and home heating companies.

Only purchases for internet, cable, satellite television and radio, cellular, wireless data, and landline services will qualify. Purchases of equipment are not included. If you purchase or pay for your internet, cable and satellite television, phone or related services in a merchant's store that is not classified by the merchant in the applicable services category, the purchase or payment will not qualify; for example, phone bill payments in a merchant's store that is classified as a telephone equipment store.

You’d be surprised! You can earn up to $75 bonus cash back each quarter ($15 cash back plus your $60 bonus cash back), and you always earn unlimited 1% cash back on all other purchases! Here’s a look at how your cash back can add up over just one quarter:

You always earn unlimited 1% cash back on all other purchases. See your Rewards Program Rules and Regulations/Agreement for details.

“Cash Back rewards” are the rewards you earn under the program. Cash Back rewards are tracked as points and each $1 in Cash Back rewards earned is equal to 100 points. You may simply see “Cash Back” in marketing materials when referring to the rewards you earn. When you use points to redeem for cash, each point is worth $0.01 (one cent), which means that 100 points equals $1 in redemption value. You can use your points to redeem for cash through an account statement credit or electronic deposit into an eligible checking or savings account held by a financial institution located in the United States.

No. You will earn a total of 5% cash back even on purchases that may qualify in two or more eligible categories; for example, using digital wallets at a restaurant when both are categories or buying gas at a gas station attached to a grocery store when both gas stations and grocery stores are categories.

Yes. You'll get 1% cash back on your purchases every day with Chase Freedom.

Yes! You'll earn unlimited 1% cash back at discount and warehouse stores. Chase Freedom always gives 1% cash back at stores like Target^® and Walmart^®.

No. You will always earn cash back on purchases made with your Chase Freedom card. However, a cash advance is not considered a purchase.

You earn a total of 5% cash back on up to $1,500 in combined purchases at Walmart and on purchases made using PayPal from October 1 to December 31, 2020. That means you earn 4% bonus cash back in addition to your 1% standard cash back you earn for a total of 5% cash back.

On your statement, you’ll see your rewards totaled as points in the Rewards Summary section. Your 1% standard cash back will appear as it normally does. Your 4% cash back will be broken out separately into categories with a description of “Bonus from 4Q 5% category”. And if you activate after the quarter has started, you will still get your 5% bonus cash back on all purchases made since October 1. It will show as “Retro(active) 4Q 5% cat(egory) bonus”.

In most cases, once you activate your 5% cash back, you'll see your rewards on the same statement you see your purchases. However, if your purchase was made within 1-2 weeks before your statement closing date, you may see your corresponding rewards on your next statement.